IT Manager

Talentify; Bend (OR); On-site; USD 120,000 - 150,000; Full time

Job summary

Mosaic Community Health is seeking an IT Manager to provide day-to-day leadership and oversight of the organization’s technology infrastructure and Service Desk, aligned with the CIO’s strategic direction to deliver reliable, secure technology services across clinical, administrative, and operational needs.

The role leads infrastructure and Service Desk operations, supports cybersecurity and compliance, manages vendors and resources, and collaborates with clinical and administrative teams to

Qualifications

• Minimum five years of progressive IT experience including infrastructure and service delivery.
• Experience leading technical staff and coordinating technology services.
• Healthcare experience preferred.

Responsibilities

• Oversee day-to-day IT infrastructure operations and reliability.
• Lead Service Desk operations and set priorities.
• Support cybersecurity controls and compliance with HIPAA/NIST.
• Provide day-to-day leadership and staff supervision.
• Collaborate with clinical and administrative teams to align technology services.
• Coordinate participation in enterprise initiatives and vendor management.
• Establish metrics for service levels and performance.

Skills

IT leadership

Infrastructure management

Service Desk operations

Cybersecurity

Vendor management

Communication

Education

Bachelor's degree in Computer Science, Information Technology, Business, or related field

Job description

The IT Manager provides day-to-day leadership and operational oversight for Mosaic Community Health's technology infrastructure and Service Desk functions. The role ensures reliable, secure, responsive, and effective technology services that support clinical, administrative, and operational needs across the organization. Working within the strategic direction established by the Chief Information Officer, the IT Manager leads assigned staff, coordinates infrastructure and Service Desk operations, supports cybersecurity and compliance activities, manages vendors and technical resources, and supports enterprise initiatives and organizational change.

Infrastructure Management

• Manages the day-to-day operation, reliability, performance, and support of IT infrastructure, including servers, networks, storage, cloud services, endpoints, and related technologies.
• Ensures infrastructure is monitored, maintained, patched, documented, and supported; coordinates upgrades, lifecycle planning, capacity needs, and remediation of operational issues.
• Manages cloud-based services and integrations and recommends infrastructure improvements, investments, standards, and emerging technology needs.

Service Desk and Service Delivery

• Provides operational oversight of the Service Desk and ensures responsive, consistent, and customer-focused technology support across Mosaic Community Health.
• Partners with the Service Desk Lead to establish priorities, manage workload and escalations, improve workflows, and maintain appropriate service standards.
• Monitors service performance and identifies opportunities to improve self-service, knowledge management, automation, standardization, and support processes.

Cybersecurity, Compliance and Resilience

• Supports implementation and ongoing operation of cybersecurity controls within Infrastructure and Service Desk functions in accordance with organizational policies and standards.
• Ensures systems within the team's responsibility are appropriately patched, configured, monitored, and maintained; coordinates vulnerability remediation and participates in security incident response.
• Supports compliance with applicable healthcare, privacy, security, and technology requirements, including HIPAA, HITECH, NIST-based practices, audits, assessments, and remediation activities.
• Coordinatings infrastructure disaster recovery procedures and testing and participates in business continuity planning.

Team Leadership and Collaboration

• Provides day-to-day leadership and supervision for Infrastructure and Service Desk staff, including work priorities, coaching and development, performance feedback, workload management, cross-training, and accountability for established goals and service expectations.
• Manages staff performance and development, identifies staffing and resource needs, and promotes teamwork, knowledge sharing, communication, and continuous improvement.
• Collaborates with clinical, administrative, and operational departments to understand technology needs, coordinate service delivery, and communicate technical issues in clear business terms.
• Communicates significant technology risks, resource constraints, and recommendations to the Chief Information Officer.

Enterprise Initiatives, Vendors and Change

• Coordinates Infrastructure and Service Desk participation in enterprise initiatives, including resources, technical dependencies, operational readiness, documentation, training, and transition to ongoing support.
• Manages assigned technology projects and workstreams, including milestones, resources, risks, issues, vendors, and stakeholder communication.
• Coordinates assigned technology vendors and consultants, monitors service delivery and escalations, and participates in evaluations, renewals, and selection activities.
• Supports organizational change and the responsible use of automation, AI-enabled capabilities, and emerging technologies to improve service quality and operational efficiency.

Operational Performance

• Establishes and monitors appropriate Infrastructure and Service Desk measures, including service levels, ticket backlog and aging, resolution trends, infrastructure availability, security remediation, project milestones, and other agreed key performance indicators.

Work Experience: Minimum of five (5) years of progressively responsible experience in information technology, including IT infrastructure, operations, service delivery, or related areas. Demonstrated experience leading technical staff, coordinating technology services, and delivering projects or significant technology initiatives. Healthcare experience preferred.

Education, Certification and Licensure:

Bachelor's degree in Computer Science, Information Technology, Business, or a related field preferred, or an equivalent combination of education and relevant experience. Relevant technical, IT service management, project management, cybersecurity, or leadership certifications are desirable.

Skills & Knowledge:

• Working knowledge of enterprise infrastructure technologies, including networking, servers, virtualization, cloud services, endpoints, identity and access management, and related technologies.
• Understanding of IT service management and Service Desk operations, including incident, request, problem, escalation, and knowledge-management practices.
• Working knowledge of cybersecurity principles, controls, tools, and operational best practices, with an understanding of healthcare privacy, security, and compliance requirements.
• Demonstrated ability to lead technical professionals, establish priorities, provide feedback, coordinate vendors and projects, and hold teams accountable for results.
• Ability to use operational measures and key performance indicators to identify trends, exceptions, risks, and improvement opportunities.
• Strong problem-solving, decision-making, communication, and interpersonal skills, including the ability to explain technical issues and recommendations to non-technical stakeholders.
• Ability to manage multiple priorities in a changing technology environment while maintaining reliable day-to-day service.

Who We Are

Mosaic Community Health prides itself on being an innovative health system that pioneers unique and creative ways to provide and improve patient access to health care. Since our founding in 2002 we have proudly served insured and uninsured patients regardless of age, ethnicity, or income.
We focus on a holistic approach to patient care by incorporating behavioral health, pharmacy, and nutrition support to serve patients in the most meaningful way. At Mosaic Community Health, you will work with incredibly dedicated and mission-centered peers and be part of a dynamic team based environment.
Mosaic Community Health offers more than just a job, it is a lifestyle. A lifestyle of serving others. A lifestyle of being an integral part of your community. A lifestyle that offers work/life balance. A lifestyle of enjoying the outdoors! Central Oregon offers over 300 days of sunshine a year, so enjoy a PTO day on the mountain, biking/hiking trails, or the river! A lifestyle that improves lives, including yours. Of course, we also offer a great benefit package!

Qualifications

Education

Required

High School/GED

Preferred

Bachelors

Experience

Required

Preferred

Healthcare experience preferred.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.