IT Manager

Dallas Wings; Arlington (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Dallas Wings is seeking an IT Manager to oversee infrastructure, security, and stadium technology. You will manage vendor relationships, support game-day operations, and ensure reliable systems across the business office, training facility, and arena.

The role requires strong leadership, cloud and cybersecurity expertise, and the ability to coordinate with media, league, and arena partners. Occasional extended hours and travel for events may be required.

Qualifications

• Bachelor’s degree in IT, MIS, CS or related field; Master’s preferred.
• 5+ years of IT management experience.
• Expertise in networking, cloud systems, and cybersecurity.
• Familiarity with ticketing systems, broadcast tech, and arena operations.
• ITIL, PMP, CISSP certifications are a plus.

Responsibilities

• Oversee IT infrastructure, network security, venue tech, and digital platforms.
• Support game-day operations and business systems, fan engagement, and e-commerce.
• Manage vendor relationships for hardware, software, and tech solutions.
• Assist inventory management and documentation of technology assets.
• Implement robust security protocols for financial transactions and fan data.
• Evaluate emerging tech to boost engagement and efficiency.

Skills

IT management

Networking

Cloud systems

Cybersecurity

Broadcast technology

Arena operations

Vendor management

Communication skills

Education

Bachelor’s degree in IT / MIS / CS

Master’s degree preferred

ITIL

PMP

CISSP

Tools

Ticketing systems

Security monitoring tools

Video/broadcast systems

Job description

Job Purpose: The IT Manager is responsible for managing all technology systems, technology vendor relationships, and support for the business office, training facility, and arena game-day operations. This includes overseeing infrastructure for internal business systems, broadcast technology, team bench technology, cybersecurity, and documentation. This role ensures secure, reliable, and innovative IT solutions that optimize operations and overall efficiency.

Primary Duties / Responsibilities

• Oversee IT infrastructure, including network security, software systems, venue technology, and digital platforms. *
• Assist overall technology strategy and implementation to support game-day operations, business systems, fan engagement, and e-commerce platforms. *
• Manage vendor relationships for hardware, software, and specialized technology solutions, system reliability, cybersecurity, and scalability. *
• Help manage inventory, organization, and execution of company technology assets.
• Implement robust security protocols to protect financial transactions and fan information. *
• Evaluate emerging technologies to enhance fan engagement and operational efficiency.
• Ensure compliance with league regulations and data privacy laws. *
• Assist in standard operating procedures and documentation of best practices.
• Act as the point person for any issues related to business office equipment, IT, and general troubleshooting. *
• Other duties as assigned.

Game Day Duties/Responsibilities

• Provide IT support during game days, press conferences, and live broadcasts. *
• Coordinate with media partners, league, arena, and broadcast partners for venue technology requirements. *
• Prolonged standing, walking and extended work hours.

Reporting Relationships

This position reports to: EVP & Chief Facilities Officer

Do Other Positions Report to This Position? _X_ No __ Yes

If so, what titles report to this position and how many of each? Seasonal gameday staff as needed for Wings.

Job Requirements

• Formal Education & Relevant Work Experience:
  • Bachelor’s degree in IT, MIS, Computer Science, or related field (Master’s preferred).
  • 5+ years of IT management experience.
  • Expertise in networking, cloud systems, and cybersecurity.
  • Familiarity with ticketing systems, broadcast technology, and arena operations.
  • Certifications such as ITIL, PMP, or CISSP are a plus.
• Work Location & Hours: Work is performed in the office and/or at one of the arenas as determined necessary by the Company. Must be available to attend all home games for both Dallas Wings, as well as attend company events. Games & events may take place on nights, weekends, and/or holidays.*

Ideal Candidate Attributes/Competencies

• Be extremely detailed oriented and organized. *
• Strong leadership and ability to perform under pressure during live events.
• Excellent communication and collaboration with business, facility, and arena operations staff.
• Strategic thinking with hands‑on technical proficiency.*
• Have excellent interpersonal skills and the ability to maintain positive, productive and supportive working relationships.
• Be able to contribute to a team environment.
• Be able to multi‑task, work independently and handle creative feedback. *
• Excel at managing multiple concurrent projects at once, be self‑directed, work independently and handling creative direction/feedback.*
• Be able to easily adapt to situational changes.
• Be able to work extended hours including nights, weekends, and holidays as needed. *
• Be able to identify areas of opportunity and propose potential solutions while continuing to lead projects without interruption.

Physical Requirements*

• Prolonged periods of sitting at a desk, working on a computer, walking and extended work hours.
• Must be able to lift up to 15 pounds at a time.
• Hearing, seeing, reading, writing, concentration, comprehension, and talking with clear speech.
• Planning, organizing, interpreting data, making decisions, problem‑solving, and composure under deadlines/stress.
• Indicates essential functions of position

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.