IT Major Incident Commander

Belcan LLC; Iowa City (IA); On-site; USD 110,000 - 125,000; Full time

Benefits offered by this job

Health care

Dental

Vision

Life insurance

401(k)

Education assistance

Paid time off

Job summary

Belcan LLC in Iowa City seeks a Major Incident Manager responsible for managing high-severity incidents across complex IT environments. You'll lead cross-functional teams, ensuring timely service restoration and effective communication to stakeholders during critical outages.

The ideal candidate has strong ITIL knowledge and crisis management skills, with experience in ITSM tools. A competitive salary range of $110,000 to $125,000 is offered, along with a comprehensive benefits package.

Qualifications

• Understanding of ITIL v3/v4 processes, especially Incident, Problem, and Change.
• Ability to analyze trends, identify root causes, and recommend improvements.
• Strong leadership skills under pressure and effective decision-making.

Responsibilities

• Lead and coordinate all activities during P1/P2 incidents.
• Engage with tower leads to drive triage, diagnosis, and resolution.
• Provide timely updates to stakeholders through various communication channels.
• Oversee RCA creation, validation, and closure.
• Monitor incident SLAs, MTTR, and response metrics.

Skills

ITIL Expertise

Crisis Leadership

Analytical Thinking

Tool Proficiency

Technical Breadth

Communication Excellence

Tools

ServiceNow

Remedy

Jira Service Management

Job description

Belcan LLC in Iowa City seeks a Major Incident Manager responsible for managing high-severity incidents across complex IT environments. You'll lead cross-functional teams, ensuring timely service restoration and effective communication to stakeholders during critical outages.

The ideal candidate has strong ITIL knowledge and crisis management skills, with experience in ITSM tools. A competitive salary range of $110,000 to $125,000 is offered, along with a comprehensive benefits package.