IT Logistics Specialist

FirstCash; Fort Worth (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

FirstCash is seeking an IT Logistics Specialist to handle the warehousing, configuration, and repair of IT hardware. The role requires attention to detail and communication skills, as well as the ability to manage inventory and fulfill work orders efficiently. Ideal candidates should have experience in computer and hardware repairs and a strong understanding of technical manuals.

Qualifications

• Prefer 6 months computer/hardware repair experience.
• Excellent communication skills, both written and verbal.
• Capable of reading and following advanced technical manuals.

Responsibilities

• Responsible for receiving and warehousing IT hardware.
• Perform complicated repairs of malfunctioning hardware.
• Ensure timely processing of package shipments.

Skills

Attention to detail

Communication skills

Time management

Computer/hardware repair

Education

High School Graduate

Associates degree or technical school preferred

A+ Certification preferred

Job description

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Base pay range

$19.00/hr - $20.00/hr

Description

IT Logistics Specialist

Position Summary

This position will be responsible for receiving, warehousing, configuration, repair, provisioning, and shipping of Point-of-Sale/IT hardware to/from all locations within the USA as well as very occasional interdepartmental shipments internationally.

Responsibilities

Job Description

• Inbound shipment processing to include verification of serial numbers, identification of origin (store number/user name/vendor).
• Perform data entry to ensure correct processing of assets within inventory/ticket management system
• Perform diagnosis, testing and burn-in, if required, of IT/POS hardware
• Perform complicated and detailed repairs of a vast array of malfunctioning or damaged hardware. Some of which would include laser printers, network video recorders, laptops, direct thermal printers, network switches, cellular phones and tablets (screen & battery replacements primarily), etcetera.
• Responsible for the cleaning and preparation of hardware after testing/repair is complete
• Responsible for the correct packaging of hardware for return-to-stock or shipping
• Perform warranty claims submissions for applicable hardware
• Assist with or performs cycle counts to ensure material availability to satisfy demand
• Prepare POS/IT hardware for deployment to include final configurations and repackaging.
• Fulfill work orders in a timely fashion by processing package shipments utilizing UPS World Ship and Fedex Ship Manager
• Update work order statuses in real-time within inventory/ticket management system
• Provide information related to shipments including ETA and tracking information
• Create/edit configuration files and configuration guides for various device types
• Work reverse logistics tickets from creation to completion to insure timely return of non-functioning hardware for the purpose of refurbishment or proper disposal.
• Stock/rotate inventory using FIFO process.
• Other duties as assigned
  
  

Physical Requirements

• Use of basic hand tools 50% - 75%.
• Occasional use of electric/hydraulic pallet stacker
• Ability to work in a standing position and/or walk - 75%.
• Ability to lift/carry loads up to 40 lbs. for short distances, or up/down ladders, without assistance – up to 75%
• Participate in group lifts of loads over 40 lbs. – less than 25%
• Bending and/or reaching into pallet-depth racks – up to 50 %
• Sitting – less than 25%
• Household cleaning agents use (window cleaner/isopropyl alcohol/etc.) – less than 25%
  
  

Minimum Qualifications

• Effective follow-up and attention to detail
• Prefer 6 months computer/hardware repair experience
• Must have an in-depth understanding of all FirstCash, Inc. field business models and each of their special needs/requirements within 6 months
• Capable of reading and following advanced technical manuals detailing equipment repairs
• Excellent communication skills, both written and verbal
• Excellent time management skills to manage high volume in a fast-paced environment
• Good self-starter and capable of working independently on assignments
• High School graduate or comparable with 2+ years related experience
• Associates degree or technical school preferred
• A+ Certification preferred
• Must be able to operate, or able to learn how to operate, a hydraulic pallet stacker
  
  

Note:The information contained in this description is not intended to be an all-inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign/reassign duties and responsibilities to this job at any time. Duties and responsibilities may be subject to change at any time due to reasonable accommodation or other reasons.

Submission of your application confirms your “opt-in” desire to receive additional phone, text and email communications from the FirstCash Talent Acquisition Team. These communications include information about the specific job you applied for and other potential opportunities available at FirstCash. Message and data rates may apply. You can unsubscribe to text messages by replying STOP to the message at any time. You can unsubscribe from email communications by clicking unsubscribe, within the email, at any time. Visithttps://firstcash.com/privacy-policyfor additional questions or information.

FirstCash Holdings, Inc. is an Equal Opportunity Employer

FirstCash Holdings, Inc. is committed to the full inclusion of all qualified individuals. In keeping with this commitment, FirstCash will ensure that individuals with disabilities are provided with reasonable accommodation. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process; to perform the essential functions of the job; and/or to receive all other benefits and privileges of employment, please contact Human Resources [e-mail] or [phone] Ext. 1

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Other

Job function

• Job function

  Information Technology

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