IT Lead Specialist

SouthEast Alaska Regional Health Consortium (SEARHC)

Juneau (AK)

On-site

USD 44,000 - 61,000

Full time

5 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

SEARHC in Alaska is seeking a qualified individual to assist the Director of Technical Support Services with supervising PC staff and delivering endpoint technology support. You will coordinate daily operations, guide service tasks, and help ensure HIPAA-compliant handling of patient information while maintaining high customer satisfaction.

Responsibilities include supervising staff, resolving technical issues, managing inventory, and collaborating with departments to ensure effective IT

Qualifications

Associate’s degree in Computer Science or related field or equivalent in training and experience.
Bachelor’s degree preferred.
Valid Alaska driver's license required.
A+, Microsoft, Network+ or other similar technical certification required.

Responsibilities

Assist Director with supervision of PC staff and support software.
Provide timely technical solutions to internal and external customers.
Track metrics and maintain high customer satisfaction.
Oversee inventory and asset management.
Collaborate with other departments to resolve issues.
Maintain IT communications among staff.
Manage desktop and software updates to protect patient data.
Research and recommend desktop hardware and management systems.
Assist with policies, procedures, and vendor relations.
Other duties as assigned.

Skills

Training/sharing knowledge

Technical documentation

Analyzing and solving complex problems

Providing documentation with clear and

Customer service skills

Education

Associate degree in CS or related field

Bachelor's degree

Tools

A+ Certification

Microsoft Certification

Network+ Certification

Job description

Pay Range $31.83 - $44.56 Assists the Director of Technical Support Services with the operational management and support of Consortium information technology users and endpoint technologies. Supervises the activities of Technical Support Technicians assigned to them in the completion of service-related tasks. Plans, organizes, and schedules the day-to-day support operations of their team, as well as tracking open customer service issues through to closure. Activities include assigning, supporting and providing direction to other Technical Specialists in collaboration with the Director of Technical Support Services and the Chief Information Officer. Manages tier 2 support requests and assists with development, deployment and enforcement of technical policies and procedures. Consults with vendors for support, quote, and licensing issues.

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.

Key Essential Functions And Accountabilities Of The Job

Assists Director of Technical Support Services with direction and supervision of PC technician staff to ensure quality services and customer satisfaction. Supports staff in the use of IT’s support software, documentation, and delegation of work.
Provides timely and effective technical solutions and guidance to internal and external customers via in-person, video, and telephonic support.
Measures, monitors and maintains customer service and satisfaction metrics. Fosters good customer relations and service at all times within the group.
Oversees inventory management processes as related to ordering, stocking, and asset management.
Consults with the Director of Technical Support Services on matters of significance i.e. staff performance, discipline, and hiring.
Coordinates with other departments to identify and ensure issues are resolved and appropriate corrective actions are taken and confirming the customer is satisfied with the outcome through proper follow-up.
Maintains open technical communications to other IT staff.
Proactively manages desktop and support management software to automate installations and updates in a manner that will ensure availability, integrity, and confidentiality of patient information according to HIPAA standards.
Researches and recommends desktop hardware, software, and management systems in support of key business processes and clinical services.
Assists with writing policies and procedures regarding consortium use of technology and best practices.
Assists with vendor relations regarding desktop hardware/software support, licensing, and quote issues
Other duties as assigned

Education, Certifications, And Licenses Required

Associate’s degree in Computer Science or related field, or equivalent in training and experience. – required
Bachelor’s degree - preferred
Valid Alaska driver’s license - required
A+, Microsoft, Network+, or other similar technical certification - required

Experience Required

4 years in support of endpoint technologies (PC’s, Laptops, peripherals, software) - required
1-year supervisory experience - preferred.

Knowledge of

Knowledge of PC hardware, software, peripherals and MS Operating Systems.
Knowledge of networking fundamentals and terminology.
Knowledge of audio/visual systems and equipment
Knowledge of SEARHC’s Infrastructure environment including; EMR programs, MS Office Products, security systems, data network and voice network
Knowledge and understanding of health care applications

Skills In