IT Intern - Managed Services Provider

TeamLogic IT, Bridgeville, PA; Pittsburgh (Allegheny County); Hybrid; USD 2,066,000 - 3,031,000; Part time

Benefits offered by this job

Mentorship

Hands-on experience

Job summary

TeamLogic IT in Bridgeville, PA is seeking a motivated IT Intern to gain hands-on experience assisting SMB clients with day-to-day IT needs. You will work under experienced technicians to learn managed services, troubleshooting, and client support in a professional MSP environment.

This internship emphasizes growth, mentorship, and real-world exposure to industry-standard tools. A strong communication mindset and eagerness to learn are essential for success.

Qualifications

• Pursuing or recently completed IT/CS degree or related field.
• Willingness to learn and strong communication skills.
• Basic familiarity with Windows and Microsoft 365.

Responsibilities

• Assist with remote and on-site IT support for SMB clients.
• Help maintain client systems with software updates, backups and monitoring.
• Log and track service requests in the ticketing system.

Skills

Communication

Teamwork

Problem-solving

Customer service

Education

Pursuing IT/CS degree

Tools

RMM platforms

PSA ticketing systems

Documentation platforms

Job description

Position Summary

We are seeking a motivated and eager IT Intern to join our growing team at TeamLogic IT. This internship offers hands‑on experience supporting small to medium‑sized businesses (SMBs) with their day‑to‑day IT needs. Under the guidance of our experienced technicians, you will gain real‑world exposure to managed IT services, technical troubleshooting, and client support in a professional environment.

This is an excellent opportunity for someone pursuing a career in IT who wants to build foundational skills, earn practical experience, and grow within a fast‑paced and supportive team. At TeamLogic IT, we strive to provide the best customer experience (CX) to everyone we interact with — so strong interpersonal and communication skills are just as important as your technical aptitude.

Responsibilities

• Technical Support Assistance: Support senior technicians in providing remote and on‑site technical assistance to SMB clients, helping troubleshoot basic hardware and software issues under supervision.
• System Maintenance: Assist with routine maintenance tasks on client systems, including software updates, backups, and system monitoring to help ensure optimal performance and security.
• Incident Logging: Help manage incoming IT service requests by accurately logging, tracking, and updating tickets in our ticketing system in a timely manner.
• Client Communication: Communicate professionally with clients and team members, providing clear status updates and maintaining a positive, customer‑focused attitude at all times.
• Documentation: Assist in creating and maintaining documentation of client systems, common procedures, and issue resolutions within our ticketing and documentation platforms.
• Security Awareness: Support the team in basic security tasks such as antivirus updates and monitoring alerts, while learning about broader security practices and protocols.
• Hardware & Software Setup: Help with the unboxing, setup, installation, and configuration of hardware and software for client environments under technician guidance.
• Learning & Development: Actively participate in team meetings, training sessions, and knowledge‑sharing opportunities to grow your technical skill set and understanding of the MSP industry.

Knowledge, Skills, & Qualifications

• Education: Currently pursuing (or recently completed) a degree, diploma, or certificate in Information Technology, Computer Science, or a related field.
• Experience: Prior IT experience is not required — a willingness to learn and a passion for technology are what matter most. Any prior helpdesk, lab, or personal IT experience is a plus.
• Technical Aptitude: Basic familiarity with Windows operating systems and common applications (e.g., Microsoft 365). Exposure to macOS or networking concepts is a bonus.
• Problem‑Solving: A curious and analytical mindset with a desire to diagnose and resolve technical challenges.
• Communication: Strong verbal and written communication skills, with the ability to explain basic technical concepts clearly to non-technical users.
• Customer Service Mindset: A professional, friendly, and patient approach when interacting with clients and team members.
• Team Player: Comfortable working both independently and collaboratively in a team setting, with a proactive attitude and strong work ethic.

Work Environment

• This position involves a mix of remote support assistance and occasional on‑site visits to client locations alongside a senior technician.
• A dynamic, fast‑paced environment focused on delivering high‑quality IT support to SMB clients.
• Collaborative and supportive team culture where questions are encouraged and learning is celebrated.

What You'll Gain

• Hands‑on experience in a real MSP environment working with live client systems
• Mentorship from experienced IT professionals
• Exposure to industry‑standard tools including RMM platforms, PSA ticketing systems, and documentation platforms
• Resume‑building experience across hardware, software, networking, and client support
• Potential pathway to a full‑time role upon successful completion of the internship

Company Overview

At TeamLogic IT, we offer a dynamic and supportive work environment where your contributions are valued and your professional growth is encouraged. You'll have the opportunity to work on diverse and real‑world IT challenges, build your technical foundation, and make a meaningful impact on our clients' businesses. Our team is driven by a commitment to expanding boundaries, leveraging expertise, and delivering smart solutions. As part of a local office, you'll also benefit from the collaboration and support of a vast network of technicians across North America.

Note

This internship is ideal for students or recent graduates looking to launch their IT career. We welcome candidates from all backgrounds who bring enthusiasm, curiosity, and a desire to grow. No prior professional IT experience is required — just bring your passion for technology and your drive to learn!