IT Intern - Applications & Software Development

City of Lubbock; Lubbock (TX); On-site; USD 2,066,000 - 2,755,000; Part time

Job summary

City of Lubbock seeks an IT Intern – Applications & Software Development to assist the Enterprise Applications team with supporting, maintaining, and enhancing software systems used citywide. You will work alongside Application Analysts and Software Developers to troubleshoot, test, and automate tasks.

The role offers exposure to development, data handling, BI dashboards, and municipal technology initiatives while you gain practical experience in a busy government IT environment.

Qualifications

• Pursuing or completed degree in CS, MIS, SE, IT, CE or related field.
• Completion of introductory programming coursework preferred.
• Valid Texas driver’s license preferred.

Responsibilities

• Provide first-level support for enterprise and departmental applications.
• Troubleshoot issues and document findings for seniors.
• Assist in testing software updates and new deployments.
• Develop small apps, scripts, reports, and automation tools under supervision.
• Write SQL queries, reports, and document databases.
• Assist with API integrations and data exchanges between systems.
• Document processes, workflows, and technical procedures.
• Gather user requirements for improvements and dashboards.
• Support BI tool dashboards and reports building.
• Maintain application security roles and user permissions.
• Participate in software implementation projects and UAT.
• Research emerging technologies to improve City operations.
• Perform data validation, cleanup, and migration tasks.
• Provide excellent customer service to City departments.

Skills

Analytical thinking

Problem-solving

Verbal and written communication

Learn new technologies quickly

Customer service orientation

Independence and teamwork

Organization and time management

Attention to detail

Professionalism and integrity

Education

Computer Science

Management Information Systems

Software Engineering

Information Technology

Computer Engineering

Related field (closely)

Tools

C#

Python

JavaScript

PowerShell

SQL Server

HTML/CSS

REST APIs

Git

Power Platform (Power Apps/Power Automate/Power BI)

Job description

The IT Intern – Applications & Software Development assists the Enterprise Applications team with supporting, maintaining, and enhancing software systems used throughout the City. This position provides students with practical experience in application support, software development, business process analysis, and municipal technology while working alongside Application Analysts and Software Developers.

The intern will assist with troubleshooting business applications, developing small utilities and automation tools, testing software enhancements, documenting systems, and supporting departmental technology initiatives.

• Provide first-level support for enterprise and departmental business applications.
• Troubleshoot application issues and document findings for senior staff.
• Assist in testing software updates, enhancements, and new application deployments.
• Develop small applications, scripts, reports, and automation tools under supervision.
• Write and maintain SQL queries, reports, and database documentation.
• Assist with API integrations and data exchange between business systems.
• Document business processes, application workflows, and technical procedures.
• Participate in gathering user requirements for application improvements.
• Assist in developing dashboards and reports using business intelligence tools.
• Help maintain application security roles and user permissions.
• Participate in software implementation projects and user acceptance testing.
• Research emerging technologies and recommend solutions to improve City operations.
• Perform data validation, cleanup, and migration activities.

• Provide excellent customer service to City departments.
• Perform other related duties as assigned.

• Computer Science;
• Management Information Systems;
• Software Engineering;
• Information Technology;
• Computer Engineering;
• or a closely related field.
• Completion of introductory programming coursework preferred.;
• Valid Texas driver's license preferred.

Desired Competencies

• Strong analytical and problem-solving skills;
• Excellent verbal and written communication;
• Ability to learn new technologies quickly;
• Strong customer service orientation;
• Ability to work independently and in a team environment;
• Strong organizational and time management skills;
• Attention to detail;
• Professionalism and integrity when handling sensitive information.

Learning Opportunities

During the internship, participants will gain experience with:

• Enterprise software administration;
• Business application support;
• Software development best practices;
• Database design and SQL;
• Systems integration;
• IT project participation;
• Business process improvement;
• Municipal government operations;
• Agile project collaboration;
• Technical documentation;

Knowledge of:

• Programming fundamentals
• Relational databases and SQL
• Object-oriented programming concepts
• Software development lifecycle
• Microsoft Windows environment
• Microsoft Office Suite

Experience with one or more of the following is preferred:

• C#
• Python
• JavaScript
• PowerShell
• SQL Server
• HTML/CSS
• REST APIs
• Git or other version control systems
• Microsoft Power Platform (Power Apps, Power Automate, Power BI)

Physical Requirements

• Primarily office environment.
• Ability to sit for extended periods while using a computer.
• Occasional lift up to 25 pounds ;
• May occasionally travel between City facilities.