IT Integration & EDI Support Specialist

TOTE Resources; Jacksonville (FL); On-site; USD 75,000 - 105,000; Full time

Job summary

TOTE Resources is seeking an IT Support Services Integration Specialist to ensure reliable operation of its integration platforms, data exchanges, and supporting apps. You will monitor, troubleshoot, and improve integration services, coordinating with vendors and internal teams while adhering to ITSS standards and SLAs.

Responsibilities include handling EDI transactions, API/workflows, and data interfaces, with a focus on performance, change control, and knowledge-base documentation.

Qualifications

• Minimum five years supporting enterprise applications, integrations, or IT support.
• Experience with EDI, integration platforms, APIs, and data exchanges.
• Knowledge of ITIL processes and service management practices.
• Ability to document issues, create testing plans, and follow change control.
• Strong communication with technical teams, vendors, and business users.

Responsibilities

• Develop, monitor, and maintain integration services and data exchanges.
• Coordinate with vendors and internal teams to resolve incidents per SLAs.
• Support EDI transactions, APIs, file transfers, and middleware components.
• Document root cause analyses and lessons learned in the knowledge base.
• Assist in testing, validation, and deployment of enhancements.
• Maintain accurate technical documentation and runbooks.

Skills

EDI environments

SQL databases

ITIL principles

APIs & Web Services

Communication skills

Problem solving

Education

Bachelor's degree in Information Technology or related field

Tools

Cleo Integration Cloud

Job description

TOTE Resources is seeking an IT Support Services Integration Specialist to ensure reliable operation of its integration platforms, data exchanges, and supporting apps. You will monitor, troubleshoot, and improve integration services, coordinating with vendors and internal teams while adhering to ITSS standards and SLAs.

Responsibilities include handling EDI transactions, API/workflows, and data interfaces, with a focus on performance, change control, and knowledge-base documentation.