IT Infrastructure Technician- Hybrid Work Model

Insurance Office of America; Florida; Hybrid; USD 55,000 - 65,000; Full time

Job summary

A leading company in the insurance sector is seeking an IT Infrastructure Technician to optimize their IT infrastructure and support internal customers. This hybrid position requires strong technical skills and problem-solving abilities, along with a focus on cloud methodologies. The ideal candidate will have experience in server administration and excellent communication skills, contributing to a respectful culture and work-life balance.

Benefits

Competitive salaries and bonus potential

Company-paid health insurance

Paid holidays, vacations, and sick time

401K with employer match

Employee stock plan participation

Professional growth and career progression opportunities

Respectful culture and work/family life balance

Qualifications

• Minimum of 3 years managing IT infrastructure in a corporate environment.
• Familiarity with backup and disaster recovery solutions.

Responsibilities

• Design, deploy, and maintain server infrastructure.
• Implement and manage backup and disaster recovery solutions.
• Provide technical support and guidance to end-users.

Skills

Problem Solving

Communication

Analytical Skills

Education

Bachelor's degree in Computer Science

Related certification

Tools

Windows Server

Linux

Azure

AWS

ServiceNow

Job description

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Insurance Office of America (IOA) is the fourth largest privately held insurance brokerage in the United States. Founded in 1988, IOA is a recognized leader in providing property and casualty, employee benefits, and personal lines insurance and risk management solutions as well as insurtech innovation. Headquartered in Longwood, Florida, part of the greater Orlando community, IOA has more than 1,300 associates located in over 60 offices in the U. S. and United Kingdom. In California, dba IOA Insurance Services. (#0E67768) For more information, visit www.ioausa.com.

Job Description

Title: IT Infrastructure Technician

Hybrid Work Model (2 days in-office) | Location: Longwood, FL

About the Role: The IT Infrastructure Technician plays a critical role in maintaining and optimizing our organization's IT infrastructure, while providing support to internal customers by helping them to be productive when using technology. This position requires a strong technical background, problem-solving skills, excellent written and verbal communication skills, and the ability to support and improve our IT services.

Key Responsibilities

• Server Infrastructure: Design, deploy, and maintain server infrastructure, including physical and virtual servers, on-premises and in the cloud.
• Backup Solutions: Implement and manage backup and disaster recovery solutions to safeguard data and ensure business continuity (DR/BCP).
• Routine Maintenance: Perform routine maintenance tasks, such as updates to servers and related equipment.
• Infrastructure Improvements: Collaborate with IT teams to design and implement infrastructure improvements to support business initiatives with a “Cloud First” philosophy.
• Escalation Support: Serve as an escalation point to assist the IT Service Desk with complex issues, helping to resolve difficult problems and tasks.
• Documentation: Document server configurations, procedures, and troubleshooting steps for reference.
• Compliance: Ensure compliance with IT policies and standards to protect data and systems from cyber threats.
• Security Management: Manage and review security logs and alerts to triage with the Information Security Team.
• Network Performance: Monitor and optimize network performance to ensure reliable connectivity.
• Network Configuration: Configure and manage network devices, including switches, routers, and firewalls.
• Virtualization: Implement and manage virtualization technologies (e.g., VMware, Hyper-V).
• Technical Support: Provide technical support and guidance to end-users and IT staff.
• System Audits: Conduct regular audits of IT systems to ensure compliance and optimal performance.
• Automation: Develop and maintain scripts for automation of routine tasks.
• Project Participation: Participate in the planning and execution of IT projects.
  
  

Ideal Candidate Qualifications

• Proven experience as an IT Infrastructure Technician, Systems Administrator, or similar role, with a minimum of 3 years managing IT infrastructure in a corporate environment, focusing on cloud methodology (Azure, AWS, GCP, etc.).
• Experience with server administration (Windows Server, Linux), cloud infrastructure (Azure, AWS), and familiarity with IT ticketing systems (ServiceNow preferred) and remote support tools.
• Bachelor's degree in Computer Science, Information Technology, or related certification. Certifications such as Azure Administrator and/or AWS SysOps Administrator are a plus.
• Familiarity with backup and disaster recovery solutions, and understanding of key information security concepts.
• Strong analytical and problem-solving skills with a focus on troubleshooting.
• Excellent communication and customer service skills.
• Ability to prioritize and manage multiple tasks efficiently and effectively.
  
  

What We Offer

• Competitive salaries and bonus potential
• Company-paid health insurance
• Paid holidays, vacations, and sick time
• 401K with employer match
• Employee stock plan participation
• Professional growth and career progression opportunities
• Respectful culture and work/family life balance
• Community service commitment
• Supportive teammates and a rewarding work environment
  
  

What To Expect (Application Process)

• 30-Minute Phone Screen, Online Assessments, and Interview(s)
  
  

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

https://www.ioausa.com/

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Insurance

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