IT Infrastructure Supervisor

City of Wheat Ridge; Denver (CO); Sur place; USD 90 000 - 135 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Retirement plan

Paid time off

Life insurance

FSA/HSA

EAP

Professional growth

Résumé du poste

The City of Wheat Ridge is seeking an IT Infrastructure Supervisor to manage staff and operations, ensuring stable operation of the organization’s IT infrastructure. You will lead server, SaaS, network, and telecom infrastructure initiatives and drive timely resolutions for hardware/software issues.

Responsibilities include strategic planning, policy development, vendor management, security deployment, and providing Tier 4 support while fostering continuous improvement.

Qualifications

• Five years’ experience managing and delivering infrastructure design and operational excellence.
• Minimum two years managing an infrastructure team.
• Hands-on troubleshooting of software and hardware.

Responsabilités

• Design and implement short- and long-term infrastructure plans to meet needs.
• Develop and maintain infrastructure policies and training for the team.
• Collaborate on IT strategies with executives.
• Research products and standards for procurement/ development.
• Ensure changes are documented and change processes followed.
• Fill in for IT Manager when needed.
• Manage vendors and contractors for infra products/services; oversee projects.
• Plan and deploy infrastructure security measures.
• Supervise system admins, desktop techs, and service desk; conduct reviews.
• Prioritize design/maintenance/evaluation of all infra systems (servers, CCTV, cloud, etc.).
• Oversee projects and project portfolio.
• Define hardware/software standards with stakeholders.
• Test server performance; report metrics; optimize infra.
• Communicate with IT executives and end users about infra changes.
• Practice IT asset management and documentation.
• Ensure quality user experiences; provide Tier 4 support when needed.
• Maintain continuous improvement mindset.

Connaissances

Infrastructure design

Operations management

Service delivery

Team management

Outils

Group Policy

Microsoft 365

Azure

Backups

Desktop support

Description du poste

Rooted in Community, Growing with Purpose

Anticipated Hiring Range:

$90,320-$135,475. The final hiring salary will be determined based on the selected candidate’s qualifications, experience, internal equity, and other applicable considerations. In infrequent cases, exceptional candidates with qualifications that exceed the typical requirements may be considered for a salary above the anticipated hiring range.

ABOUT US:

Wheat Ridge was founded during the 1859 Gold Rush as a rest stop for miners and later named for its golden wheat fields. As unsuccessful miners turned to farming, the area thrived with orchards, vegetable fields, and later, greenhouses, earning the title “Carnation City.” Incorporated in 1969, Wheat Ridge now offers a central location with easy access to Denver and the Rocky Mountains. It operates as a home-rule city with a council-manager government, where the elected council sets policy, and the manager oversees daily operations and budgeting. We strive to create a welcoming environment for all staff, volunteers, and members of our community.

ABOUT THE ROLE

The IT Infrastructure Supervisor’s role is to manage staff and overall operations, ensuring the stable operation of the organization’s IT infrastructure. This includes developing, maintaining, supporting, and optimizing key functional areas, particularly server infrastructure, Software as a Service (SaaS) systems, network infrastructure, and telecommunications systems. The IT Infrastructure Supervisor will also schedule and direct activities to resolve hardware and software problems in a timely and accurate fashion.

RESPONSIBILITIES:

• Design and implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements.
• Help develop, implement, and maintain policies, procedures, and associated training plans for infrastructure team members and project management.
• Participate in the development of IT strategies in collaboration with the IT executive team.
• Conduct research and make recommendations on products, services, protocols, and standards in support of all infrastructure procurement and development efforts.
• Ensure changes are documented and change management processes are followed
• Fill in for IT Manager when needed

Acquisition & Deployment

• Manage vendors, outsourcers, and contractors to secure infrastructure-specific products and services. Oversee projects and vendors while work is in progress
• Assist with the planning and deployment of infrastructure security measures.

Operational Management

• Supervise and provide support for system administrators, desktop technicians, and service desk; conduct performance reviews and corrective action.
• Manage and set priorities for the design, maintenance, development, and evaluation of all infrastructure systems, including servers, backups, CCTV, cloud, security, wireless implementations, etc.
• Oversee projects and project portfolio.
• Define hardware and software standards in conjunction with system owners and stakeholders.
• Test server performance and provide network performance statistics and reports; develop strategies for maintaining server infrastructure.
• Establish and maintain regular written and in-person communications with the IT executives, decision-makers, stakeholders, department heads, and end users regarding changes and pertinent infrastructure activities.
• Practice IT asset management, including maintenance of component inventory and related documentation.
• Ensure quality user experiences for staff, residents, and partners.
• Provide Tier 4 customer support as needed, including monitoring the ticket queue and resolving incidents.
• Maintain a practice of continuous improvement.

ABOUT YOU:

Includes things such as education or formal training, experience, work environment, physical activity requirements.

WHY YOU SHOULD WORK AT THE CITY OF WHEAT RIDGE:

• Company sponsored medical (United Health and Kaiser), dental, and vision plans
• Retirement
• Paid vacation, family leave, sick, and holiday time
• Employer paid life insurance
• FSA/HSA
• EAP
• Dedicated resources toward professional growth and development

HOURS OF WORK AND LOCATION:

• Hours of Work: M-F, Normal City Business hours
• Must have on-call availability for two-week rotations every 2 months
• Location: Primarily operates out of the City Hall Location
• Ability to travel between City locations

Please note that research suggests that women and BIPOC individuals may self-select out of opportunities if they don’t meet 100% of the job requirements. We encourage anyone who believes they have the skills and the drive necessary to succeed here to apply for this role.

The City of Wheat Ridge is proud to be an Equal Opportunity Employer. We celebrate diversity and inclusivity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, marital status or any other applicable characteristics protected by law, unless related to a bona fide occupational qualification. The City of Wheat Ridge will consider reasonable accommodations for employment to qualified applicants upon request to the Human Resources Office.

JOB QUALIFICATIONS:

• Five years’ experience managing and delivering infrastructure design and operational excellence.
• Exceptional knowledge of service and application delivery, as well as successful service level agreement accomplishments.
• Minimum two years experience managing an infrastructure team.
• Hands-on experience in troubleshooting software and hardware.
• Knowledge of current best practices and standards, including Group Policy, Microsoft 365, Azure, backups, and desktop support.
• Certifications in ITIL, Project Management, Microsoft systems, cybersecurity preferred