IT Infrastructure Operations Sr. Manager

Lonza Group Ltd.; Morristown (NJ); Hybrid; USD 140,000 - 210,000; Full time

Benefits offered by this job

Performance bonus

Medical, dental and vision insurance

401(k) matching

Life insurance

Short-term and long-term disability

Employee assistance programs

PTO

Hybrid work flexibility

Career growth opportunities

Job summary

Lonza Group Ltd. in Morristown, NJ, seeks an IT Infrastructure Operations Sr. Manager to lead global infrastructure services across multiple sites, ensuring reliable, secure, regulated operations aligned with Capsugel spin-off legacy.

You will partner with managed service providers, Site IT leaders, and executives to drive performance and continuous improvement. This senior role focuses on operational health, KPI governance, ITIL-based service management, and CSV/CFR Part 11 compliance in

Qualifications

• Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or a related technical discipline required.
• Master’s degree preferred.
• Experience leading global infrastructure operations in regulated industries (pharma/biotech/healthcare).
• Experience managing global MSPs such as TCS or equivalent.
• Strong knowledge of on-premises and cloud infrastructure, ITIL processes, and CSV/CFR Part 11.

Responsibilities

• Lead global MSPs responsible for infrastructure operations, monitoring, endpoint support, network services, and cloud operations.
• Own day-to-day operational performance, service delivery, governance, and vendor accountability.
• Drive KPI management, scorecards, service reviews, and continuous improvement initiatives.
• Ensure stable operation of cloud platforms, datacenters, M365, identity, endpoint management, network, backup, and DR.
• Lead incident response, problem, change, and service restoration per ITIL.
• Collaborate with Site IT leaders across regions to support initiatives and migrations.

Skills

Leadership

Vendor management

Stakeholder engagement

Strategic thinking

Problem solving

Communication

Education

Bachelor's degree in CS/CE/IT

Master's degree preferred

Tools

SAP

Job description

IT Infrastructure Operations Sr. Manager

Location: Morristown, New Jersey

As an IT Infrastructure Operations Sr. Manager, you will lead the operational health, performance, and continuous improvement of global infrastructure services supporting approximately 15-17 sites worldwide. This highly visible leadership role serves as the primary operational interface between managed service providers, infrastructure engineering teams, Site IT leaders, and executive stakeholders. You will play a critical role in building and establishing a new global infrastructure operations organization following the Capsugel spin-off, ensuring reliable, secure, compliant, and scalable technology services that support commercial, R&D, and manufacturing operations.

What you will get:

A competitive compensation package.

• Performance-related annual bonus
• Medical, dental and vision insurance
• 401(k) matching plan
• Life insurance, as well as short-term and long-term disability insurance
• Employee assistance programs
• Paid time off (PTO)
• Hybrid work flexibility
• Career growth opportunities within a global organization

What you will do:

Lead global managed service providers responsible for infrastructure operations, monitoring, endpoint support, network services, and cloud operations. Own day-to-day operational performance, service delivery, governance, and vendor accountability across global infrastructure environments. Drive operational excellence through KPI management, scorecards, service reviews, vendor performance management, and continuous improvement initiatives. Ensure stable and reliable operation of critical infrastructure services including cloud platforms, datacenter infrastructure, Microsoft 365, identity services, endpoint management, network services, and backup and disaster recovery solutions. Lead major incident response activities, problem management, change management, and service restoration efforts following ITIL best practices. Partner closely with Site IT leaders across the Americas, EMEA, and APAC to support business initiatives, manufacturing operations, infrastructure projects, and site migrations. Develop executive-level reporting and dashboards tracking SLA attainment, service availability, incident trends, customer satisfaction, capacity planning, and operational performance. Support regulated environments by ensuring infrastructure operations comply with quality standards, Computer System Validation (CSV), CFR Part 11 requirements, audit expectations, and change control processes. Manage operational readiness and successful transition of infrastructure projects into production support environments. Identify opportunities to automate processes, standardize global operations, improve service reliability, and reduce recurring operational issues.

What we are looking for:

Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or a related technical discipline required. Master’s degree preferred. Experience leading global infrastructure operations within pharmaceutical, biotechnology, life sciences, healthcare, or other regulated industries. Demonstrated experience managing global managed service providers such as TCS or equivalent enterprise service partners. Proven leadership experience managing large operational teams and supporting organizations across multiple time zones. Strong knowledge of enterprise infrastructure technologies across both on-premises and cloud environments. Experience with ITIL-based service management including incident, problem, change, and service-level management. Working knowledge of Computer System Validation (CSV), CFR Part 11 requirements, quality systems, and regulated IT environments. Experience supporting critical enterprise applications and business operations, including SAP and related technologies preferred. Strong vendor management, stakeholder engagement, communication, and business partnering skills with the ability to influence at all organizational levels. Strategic thinker with excellent problem-solving abilities, operational leadership skills, and a passion for continuous improvement. Ability to translate technical concepts into business-focused solutions and communicate effectively with technical and non-technical stakeholders.

About Lonza

At Lonza, our people are our greatest strength. With 30+ sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values of Collaboration, Accountability, Excellence, Passion and Integrity reflect who we are and how we work together. Everyone’s ideas, big or small, have the potential to improve millions of lives, and that’s the kind of work we want you to be part of. Innovation thrives when people from all backgrounds bring their unique perspectives to the table. At Lonza, we offer equal employment opportunities to all qualified applicants regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other characteristic protected by law.

If you're ready to help turn breakthrough science into life-changing therapies, we look forward to welcoming you on board.

Ready to shape the future of life sciences?

Every day, our teams across the world work together to turn scientific breakthroughs into life-changing medicines that reach up to 100 million patients a year. Lonza is a place where people can make a unique impact, grow their careers and belong. You will feel at home at Lonza if you: Take ownership, step forward, and enjoy meaningful responsibility Love solving problems and thrive in a complex, fast-moving environment Are curious, always looking to learn and improve Work collaboratively, contributing to something bigger than yourself Are motivated to make a difference through work that impacts customers and their patients.

Why Lonza: We are a place of unique opportunity, where your ideas, expertise and ambition can make a real difference. Here, will have the freedom to grow, the support to succeed and the chance to contribute to work that matters. We are the makers of the medicines of tomorrow. Join us. Be you.