IT Infrastructure Operations Manager

Centrica; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Join a leading energy company as an IT Infrastructure Operations Manager, where you'll shape the future of energy through innovative infrastructure solutions. Collaborate with a global team to enhance operations while adhering to best practices in a dynamic environment. Your expertise will guide the team in managing critical infrastructure, ensuring smooth operations, and driving positive change in the energy sector.

Benefits

Flexible Work Environment

Support for Personal Growth

Health and Wellness Benefits

Qualifications

• Expert knowledge of ITIL processes and ServiceNow implementation.
• Global experience in building and maintaining infrastructure.
• Proven experience in infrastructure operations management.

Responsibilities

• Streamline documentation for projects and tasks.
• Create guidelines for team and infrastructure direction.
• Support adherence to new policies and processes.

Skills

Problem Solving

Collaboration

Analytical Abilities

Communication

Education

Information Technology

Computer Science

Tools

ServiceNow

ITIL

Cisco

VMware

Job description

Join us, be part of more.

We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that’s energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion and more potential. That’s why working here is #MoreThanACareer. We do energy differently – we do it all. We make it, store it, move it, sell it and mend it.

About your team:

At Centrica Energy, our mission is to move it.

We’re energy movers by nature. We’re a global renewable energy trading company which helps move energy from source to use – powering businesses, homes, and societies as they transition to a new sustainable energy future. If the idea of working to create a sustainable energy future also moves you, we may very well be the right place for you.

Are you a skilled IT Infrastructure Operations Manager with a knack for problem-solving and collaboration? Join Centrica Energy, where you'll play a pivotal role in shaping our infrastructure and network team, ensuring smooth operations and adherence to best practices. With our critical infrastructure status in the energy sector, you'll face unique challenges and opportunities to explore highly secure and redundant systems. We're expanding globally and need your expertise to guide us into the future.

About the role

This role is pivotal in implementing processes and best practices within our infrastructure and network team. The successful candidate will work closely with the seasoned technical team leader to set the direction and ensure the smooth operation of our infrastructure.

Centrica is classified as critical infrastructure for the energy sector which gives unique challenges and opportunities to explore highly secure and redundant infrastructure. We are on a very exciting journey into the future and need more skillful people on the team.

To give you an understanding of our infrastructure, we implemented a refresh of our VMware environment last year and is now running VMware VCF with the full Aria suite included. For network we are primarily using Cisco with Cisco ACI.

We are already operating in multiple countries, and within the near future expect to grow to even more countries.

Key Responsibilities:

• Streamline documentation of deliveries for projects and larger tasks to different stakeholders, to create awareness of what the team is doing.

• Based on your experience, help create guidelines and baselines for moving the team and infrastructure in the right direction.

• Create a more structured and aligned way of doing documentation, processes, and automation.

• Support on adhering to new policies and processes.

• Form and support our journey into ServiceNow on Change, Problem, and Incident management.

• Support daily structure in the team to lift away some of the non-technical tasks from the engineers.

About you

The ideal candidate excels at solving complex problems and possesses strong analytical abilities. Their collaborative spirit and global perspective make them an ideal fit for our team. With excellent communication and interpersonal skills, they can effectively navigate and manage our infrastructure operations.

Qualifications:

• Expert knowledge of ITIL processes in a large enterprise and particularly their implementation in ServiceNow, along with ITIL Certification, is required.

• Global experience of building out and maintaining infrastructure and network.

• Education in Information Technology, Computer Science, or a related field.

• Proven experience in infrastructure operations management.

• Strong knowledge of network and infrastructure technologies.

#LI-CET

About Centrica Energy

Centrica Energy is a leading European energy trader with +13 GW of renewable power under management and over 15 years of experience innovating the European PPA market. We provide competitive solutions for Renewables that help manage merchant risks and lower costs whilst meeting the needs of investors and banking partners.

We’re a profitable company that understands the necessity of investment to achieve improvement. If you’ve got the willingness, ambitions, and right attitude we offer a work environment that will help you grow on a professional as well as personal level.

At Centrica Energy we embrace change. Requirements may change daily, and we deliver several new versions of our software every day. Thanks to a micro-service architecture, continuous delivery, and close cooperation with our in-house customers, we get immediate feedback which is as rewarding as it is challenging.

Why should you apply?

We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you.

https://www.morethanacareer.energy/centricaenergy

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.