IT Infrastructure Manager

Maricopa County; Santa Fe (NM); Hybrid; USD 104,000 - 150,000; Full time

Benefits offered by this job

Tuition reimbursement

Work-life balance

Growth opportunities

Healthcare

Child care benefits

Paid vacation

Sick time

Parental leave

Wellness program

ASRS retirement match

Job summary

Maricopa County Recorder’s Office is seeking an IT Infrastructure Manager to lead enterprise infrastructure, overseeing Systems Administration and Help Desk teams. You will design, implement, and secure the County’s server, storage, virtualization, Kubernetes, and disaster recovery environments while ensuring availability for critical election systems.

The role emphasizes project planning, vendor coordination, budget management, policy compliance, and staff mentorship in a hybrid office/remote

Qualifications

• Bachelor’s degree in CS/IT or related field.
• 4 years of related experience with at least 2 years in a supervisory role.
• Must obtain Election Officer Certification and be eligible to vote in Arizona.

Responsibilities

• Monitor and coordinate the IT Service Desk and incidents to meet service expectations.
• Provide senior escalation support for complex endpoint, software, and access issues.
• Install, configure, and maintain computers and devices; manage accounts and MFA access.
• Support elections, events, and office moves; coordinate with vendors.

Skills

MFA

Windows Server Admin

Active Directory

Ubuntu Linux

VMware ESXi/vCenter

Docker

Kubernetes

Azure

Enterprise networking

Communication skills

Education

Bachelor's degree in Computer Science/IT

Tools

Docker

Kubernetes

Azure

Job description

Posting Date 08/14/26 Application Deadline 08/25/26 Pay Range Budgeted Salary Range: $104,000 - $127,000 Annually Full Range: $104,000 - $150,000 Annually Anticipated Hiring Range: $104,000 - $127,000 annually Full Pay Range: $104,000 - $150,000 annually Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification. This position is not eligible for overtime compensation.

Job Type Unclassified Department Recorder

About the Position

The IT Infrastructure Manager is responsible for the leadership, administration, and continuous improvement of the Recorder's Office enterprise infrastructure and technical support operations. This position oversees the Systems Administration and Help Desk teams and is responsible for the design, implementation, maintenance, security, and support of the County's server infrastructure, storage systems, virtualization platforms, Kubernetes environment, backup and disaster recovery solutions, network-connected systems, and end-user computing devices. The IT Infrastructure Manager ensures the availability, reliability, performance, and security of technology systems that support the Recorder's statutory responsibilities, including critical election infrastructure. This position plans and coordinates infrastructure projects, system upgrades, technology refreshes, and equipment lifecycle management, working closely with the Application Development team to ensure that infrastructure platforms effectively support enterprise applications and software deployments. The Infrastructure Manager develops operational standards, monitors service delivery and performance metrics, leads disaster recovery and business continuity initiatives, evaluates emerging technologies, and provides technical leadership to ensure secure, resilient, and scalable technology services. This position is responsible for supervising staff, coordinating projects, managing vendors, planning budgets, and maintaining compliance with County, State, and Federal policies, standards, and regulations.

About Us

The Maricopa County Recorder’s Office (MCRO) is responsible for maintaining the Maricopa County voter registration records and for administering over elections in partnership with the Maricopa County Board of Supervisors. The MCRO also maintains the permanent public record of over 50 million documents dating back to 1871, including deeds, plat maps, and a variety of other important documents. Our office serves over 2.5 million registered voters as well as 4.4 million residents across Maricopa County. The MCRO offers a friendly, welcoming, and collaborative environment with opportunities to grow and develop new skills.

• Proud To Offer Work with a greater purpose
• Tuition reimbursement
• Exceptional work-life balance, with hybrid and alternative work schedule options
• Opportunities for growth and development within Maricopa County
• Low-cost, high-value healthcare for you and your qualifying dependents
• Child care benefits, including access to our on-site center Maricopa County Kids Club, dedicated to serving Maricopa County families
• Paid vacation, sick time, and parental leave
• Extensive wellness program, including an incentive Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring a 12% contribution rate per paycheck that includes a 100% employer match on Day 1

Qualifications

We Require Four (4) years of related experience, with at least two (2) years of experience as a supervisor/lead. Bachelor’s degree in Computer Science, Information Technology, or a closely related field. Other combinations of education and experience may be considered in substitution for the minimum qualifications.

• Must successfully complete the next scheduled Secretary of State Election Officer Certification
• Must be eligible to vote in Arizona
• Must pass applicable background screening

Additional Requirements

We Also Value Eight years (8) managing an enterprise networks. Experience with:

• Multi-Factor Authentication (MFA)
• Windows Server administration and Active Directory
• Ubuntu Linux administration
• VMware ESXi and vCenter administration
• Container platforms, including Docker and Kubernetes
• Hybrid Cloud Microsoft Azure administration
• Computer hardware, peripherals, and endpoint devices
• Enterprise networking, including switching, routing, TCP/IP, DNS, DHCP, VPNs, and network troubleshooting
• Excellent communication skills (verbal and written)

Job Contributions

• Monitors and coordinates the Service Desk queue; prioritizes, assigns, tracks, and follows up on incidents and service requests to support timely resolution and established service expectations
• Serves as the senior escalation point for complex endpoint, software, access, connectivity, peripheral, kiosk, mobile-device, and end‑user technology issues
• Installs, configures, deploys, maintains, troubleshoots, refreshes, and replaces computers, laptops, mobile devices, printers, scanners, audiovisual equipment, peripherals, and related workplace technology
• Provisions and supports user accounts, Active Directory access, permissions, multifactor authentication, software, devices, and equipment for employees, contractors, temporary staff, and other authorized users
• Provides hands‑on technical support for kiosks and specialized devices, including setup, testing, connectivity, peripheral integration, user assistance, incident response, and coordination with vendors and technical teams
• Coordinates and provides technical support for elections, public-service events, office moves, equipment deployments, training activities, and other mission‑critical operations
• Documents incidents, resolutions, equipment configurations, asset assignments, troubleshooting steps, known issues, and knowledge articles in accordance with established procedures
• Identifies recurring incidents, service gaps, equipment issues, and process weaknesses and recommends corrective actions or improvements to the Infrastructure Manager
• Coordinates with systems administration, application support, vendors, project teams, and other technical staff to resolve escalated issues and prepare end‑user technology for implementations and releases
• Provides peer assistance, technical guidance, and knowledge transfer to Help Desk staff without direct supervisory authority

Working Conditions

Most work is performed in both office and remote work environments. Employees may be eligible for hybrid work arrangements in accordance with Office policies and operational requirements. Regular on-site attendance is required to support business operations, meetings, and critical functions. Extensive mandatory overtime is required during the Primary/General election cycle.

Selection Procedure

Consideration will only be given to candidates who submit online applications. Candidates will be contacted primarily through email and their Workday online application profile. Must pass a pre‑employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety‑sensitive.

Maricopa County is an equal opportunity employer and is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application process or to perform the essential functions of the position under the Americans with Disabilities Act (ADA), please contact [e-mail] to initiate the interactive process.

Employer Branding

We are Maricopa County. Forbes has rated Maricopa County one of Arizona’s Best Employers in 2024. We are over 13,000 employees strong, providing vital services for one of the fastest-growing counties in the nation, with over four million residents who call Maricopa County home. Join us and you will become part of a dynamic group of diverse and talented professionals who are passionate about making a difference and giving back to their communities. We offer career paths and opportunities in just about every job category and job level imaginable, so your journey with us is what you make of it! Along with offering purposeful careers, you can expect a rich selection of economical and comprehensive healthcare options, robust retirement plans, tuition and loan payment programs, and multiple paid leave options, as part of an overall generous compensation and benefits package.