IT Infrastructure Engineer V (Microsoft Entra)

Kaiser Permanente; Greensboro (NC); Hybrid; USD 121,000 - 157,000; Full time

Job summary

Kaiser Permanente in Greensboro, NC is seeking a senior IT Operations professional to lead and mentor teams responsible for Microsoft Entra services and hybrid identity solutions. You will engage with cross-functional partners to design, implement, and sustain secure infrastructure.

This role emphasizes technical leadership across DevOps practices, both agile and waterfall, and requires deep expertise in enterprise identity and cloud services.

Qualifications

• Bachelor's degree in Computer Science, CIS, or related field required.
• Minimum eight years experience in an IT operations environment with distributed technologies, systems development, or networking.
• Equivalent work experience may substitute for degree requirements.

Responsibilities

• Leads business-specific IT infrastructure projects with deep subject matter expertise.
• Mentors colleagues and fosters continuous learning across cross-functional teams.
• Applies DEVOPS, Waterfall, and Agile practices to design and deliver cloud-based infrastructure solutions.

Skills

Technical leadership

IT operations

Distributed technologies

Team mentoring

Education

Bachelor's degree in Computer Science, CIS, or related field

Tools

PowerShell

Remote access software

Job description

Please note, this position is designated as flexible, which means the selected candidate may be required to report to the assigned office in Greensboro, NC at least part of the time each week.

Technical Summary

The IT Operations Entra team is responsible for the engineering, administration, and continuous improvement of Microsoft Entra services that provide enterprise cloud identity, authentication, authorization, and access management capabilities across the organization. This position plays a key role in the delivery, modernization, and operational sustainment of core Entra capabilities, including hybrid identity synchronization, authentication services, privileged access management, role-based access control, enterprise applications, and application identities. The role partners closely with Azure Platform, IAM, Security, Microsoft 365, and application teams to ensure secure, scalable, and reliable identity services while advancing platform standards and operational excellence. This position serves as a senior technical resource responsible for engineering, implementing, administering, and supporting Microsoft Entra services across the enterprise.

Job Summary

This senior level employee is primarily responsible for providing expert technical advice on IT infrastructure for assigned systems, setting the technical direction for infrastructure solutions, and for serving as a technical expert for project teams while mentoring and advising others in all system development lifecycle phases.

Essential Responsibilities

• Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others.
• Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback.
• As part of the IT Engineering job family, this position is responsible for leveraging DEVOPS, and both Waterfall and Agile practices, to design, develop, and deliver resilient, secure, multi-channel, high-volume, high-transaction, on/off-premise, cloud-based solutions.
• Provides consultation and expert technical advice on IT infrastructure planning, engineering, and architecture for assigned systems by assessing the implications of IT strategies on infrastructure capabilities.
• Provides some recommendations and input on options, risks, costs, and benefits for systems designs.
• Leverages partnerships with IT teams and key business partners to troubleshoot complex systems.
• Serves as a functional expert and collaborates with architects and software engineers to ensure functional specifications are converted into flexible, scalable, and maintainable system designs.
• Translates business requirements, and functional and non-functional requirements, into technical specifications that support integrated and sustainable designs for complex or high impact infrastructure systems by partnering with Business Analysts to understand business needs and functional specifications.
• Ensures system designs adhere to company architecture standards.
• Builds partnerships with counterparts in various IT Teams (e.g., database, operations, technical support) throughout system development and implementation.
• Serves as a technical expert for project teams throughout the implementation and maintenance of assigned enterprise infrastructure systems by defining and overseeing the documentation of detailed standards (e.g., guidelines, processes, procedures) for the introduction and maintenance of services.
• Mentors other technical resources throughout infrastructure systems development.
• Reviews and validates technical specifications and documentation for complex or multi-dimensional solutions.
• Leads the development and modification of solutions by identifying technical solutions to business problems.
• Collaborates with business leaders, Solutions, and lead enterprise architects to review business drivers, and establish a foundation for enterprise systems planning.
• Reviews benchmarking results, and provides information to support current and future infrastructure needs and projects to IT leadership. Provides preliminary conclusions.
• Benchmarks and evaluates IT trends and technologies to identify opportunities and considerations that impact ROI.
• Makes recommendations on resources required to maintain service levels and meet new demands.
• Guides and drives physical architecture design for new initiatives.

Minimum Qualifications

• Minimum two (2) years in a technical leadership role with or without direct reports.
• Bachelors degree in Computer Science, CIS, or related field and Minimum eight (8) years experience in an IT operations environment with technical experience in distributed technologies, systems development, and/or networking.
• Additional equivalent work experience may be substituted for the degree requirement.

Preferred Qualifications

• Three (3) years experience in the configuration and administration of remote access and out-of-band network software.
• Three (3) years scripting experience using PowerShell scripting languages.

Primary Location

North Carolina,Greensboro,Greensboro Administration

Scheduled Weekly Hours

40

Shift

Day

Workdays

Mon, Tue, Wed, Thu, Fri

Working Hours Start

08:00 AM

Working Hours End

05:00 PM

Job Schedule

Full-time

Job Type

Standard

Worker Location

Flexible

Employee Status

Regular

Employee Group/Union Affiliation

NUE-IT-01|NUE|Non Union Employee

Job Level

Individual Contributor

Department

KPIT ADMIN - ITO IPS IO INFA OPS - 9601

Pay Range

$121000 - $156530 / year

Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location.

Travel

No

Work Setting

Flexible

Worker location must align with Kaiser Permanente's Authorized States policy.

Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.