IT Infrastructure & Cloud Manager – AWS / Microsoft 365

NextPlay Jobs; Rosemont (IL); Hybrid; USD 120,000 - 170,000; Full time

Job summary

NextPlay Jobs is assisting a nonprofit client in Rosemont, IL to hire an IT Infrastructure & Cloud Manager with AWS and Microsoft 365 expertise. This hands-on leader will run the infrastructure and end-user tech operations, coach a small team, and stay technically involved across cloud, networking, and security.

The role demands 10+ years IT experience and 5+ years of people management, with strong AWS and MS 365 credentials. Hybrid onsite work is required in the Chicago area.

Qualifications

• 10+ years of progressive IT experience.
• 5+ years of people management or supervisory experience.
• Hands-on leadership with AWS and Microsoft 365.
• Experience administering AWS services (EC2, S3, IAM, VPC, backups, security).
• Experience administering Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, Entra ID, Intune).
• Strong networking and security knowledge.
• Bachelor's degree in Computer Information Systems, Business, or related field.

Responsibilities

• Lead and develop infrastructure team (Senior Systems Administrator + 2).
• Oversee day-to-day IT, cloud, systems administration, and end-user operations.
• Hands-on troubleshooting, escalations, and infrastructure initiatives.
• Administer Microsoft 365 production environments (Exchange Online, Teams, SharePoint, OneDrive, Entra ID, Intune).
• Manage and optimize AWS production infrastructure (compute, storage, networking, IAM, backups, monitoring, security).
• Oversee network infrastructure (LAN/WAN, Wi‑Fi, VPN, firewalls).
• Manage office/server-room infrastructure (servers, networking, storage, UPS, AV).
• Oversee internal Help Desk, tickets, SLAs, escalations, end-user support.
• Oversee hardware/software procurement, licensing, inventory, asset lifecycle.
• Assist with IT budgeting, invoicing, cloud cost management.
• Partner with cybersecurity stakeholders to ensure security best practices.

Skills

AWS EC2

AWS S3

IAM

VPC/Networking

Microsoft 365

Exchange Online

Teams

SharePoint

OneDrive

Entra ID

Intune

Networking

Firewalls

LAN/WAN

Wi‑Fi

VPNs

Security best practices

Leadership

Vendor management

Budgeting

Education

Bachelor's degree in Computer Information Systems / related field

Tools

Azure

Veeam

Druva

Purview

Copilot

Job description

IT Infrastructure & Cloud Manager – AWS / Microsoft 365

Rosemont, IL | Hybrid | Full-Time

Our nonprofit client is seeking an experienced IT Infrastructure & Cloud Manager – AWS / Microsoft 365 to lead its infrastructure, cloud, and end-user technology operations.

This is a highly visible, hands-on player-coach leadership role requiring recent, production-level experience administering both AWS and Microsoft 365. The ideal candidate combines strong technical infrastructure expertise with proven people leadership and enjoys remaining actively involved in cloud infrastructure, Microsoft 365 administration, networking, systems, troubleshooting, and IT service delivery.

The organization supports approximately 190 employees across local, remote, and international locations. This individual will lead a small, experienced infrastructure team while helping maintain a reliable, secure, scalable, and well-supported technology environment.

What You'll Do

• Lead, coach, and develop a technical infrastructure team consisting of a Senior Systems Administrator and two Systems Administrators
• Oversee day-to-day IT infrastructure, cloud, systems administration, and end-user technology operations
• Remain hands-on technically, assisting with administration, troubleshooting, escalations, and infrastructure initiatives
• Administer and optimize Microsoft 365 production environments, including Exchange Online, Teams, SharePoint, OneDrive, Entra ID, Intune, and related Microsoft services
• Manage and optimize AWS production infrastructure, including compute, storage, networking, IAM, backups, monitoring, resource optimization, and security best practices
• Oversee network infrastructure, including LAN/WAN, Wi-Fi, VPN, firewalls, and internet connectivity
• Manage physical office and server-room infrastructure, including servers, networking, storage, UPS, telecommunications, and conference-room/AV technology
• Oversee the internal Help Desk, including ticketing, SLAs, escalations, coverage, and end-user support
• Oversee hardware and software procurement, licensing, inventory, and IT asset lifecycle management
• Support backup, disaster recovery, high availability, and business continuity initiatives
• Manage technology vendors, service providers, contracts, and infrastructure-related projects
• Assist with IT budgeting, invoicing, forecasting, cloud cost management, and technology cost optimization
• Partner with cybersecurity stakeholders to ensure security best practices are followed across cloud, infrastructure, network, identity, and endpoint environments
• Support Azure and other Microsoft cloud technologies as needed
• Coach and develop team members through performance management, training, regular feedback, and career development
• Partner with organizational leadership and internal stakeholders on technology needs, infrastructure planning, and strategic IT initiatives

What We're Looking For

• 10+ years of progressive IT experience
• 5+ years of people management or supervisory experience, including experience coaching and developing technical employees
• Experience personally working with AWS services such as EC2, S3, IAM, VPC/networking, monitoring, backups/disaster recovery, security, and resource optimization
• Strong experience administering Microsoft 365 technologies such as Exchange Online, Teams, SharePoint, OneDrive, Entra ID, and Intune
• Strong infrastructure and systems administration background
• Strong networking knowledge, including firewalls, LAN/WAN, Wi-Fi, VPNs, and network troubleshooting
• Experience managing or supporting physical IT and server-room infrastructure
• Experience leading infrastructure, systems administration, and/or end-user support teams
• Experience overseeing Help Desk operations, ticketing, SLAs, escalations, and end-user technology support
• Strong understanding of infrastructure, cloud, identity, endpoint, and network security best practices
• Ability and willingness to operate as a hands-on technical leader rather than a purely strategic people manager
• Experience managing IT projects, vendors, service providers, and competing priorities
• Strong communication skills with the ability to work effectively with technical teams, end users, vendors, and organizational leadership
• Bachelor's degree in Computer Information Systems, Business, or a related field, or equivalent applicable experience

Nice to Have

• Aruba networking and/or Wi-Fi experience
• Veeam and/or Druva backup experience
• Experience building and supporting Microsoft Teams environments
• Experience with Azure, Purview, Copilot, and additional Microsoft cloud technologies
• Experience with infrastructure automation and cloud resource optimization
• Experience supporting additional SaaS and business applications
• Experience working within a nonprofit, association, or mission-driven organization

Location & Schedule

This is a hybrid position. Candidates should be based within commuting distance of Rosemont and comfortable coming onsite as business and infrastructure needs require.

The position will require more frequent onsite work during onboarding, followed by a flexible hybrid schedule. Longer term, onsite presence is expected approximately once per week or as needed to support physical infrastructure and the local office.

Why Consider This Opportunity?

This is an excellent opportunity for an experienced infrastructure and cloud leader who wants the best of both worlds: the ability to lead and develop a technical team while remaining hands-on with the technology.

You'll have broad ownership and visibility across AWS, Microsoft 365, cloud infrastructure, networking, systems administration, end-user technology, service delivery, vendors, and IT projects within a mission-driven nonprofit organization.

The organization also offers a strong comprehensive benefits package.