IT Infrastructure Analyst

Rehabilitation Hospital; Honolulu (HI); On-site; USD 54,000 - 81,000; Full time

Job summary

Rehabilitation Hospital is seeking an IT Infrastructure Analyst to provide hands-on operational support for core IT infrastructure and supporting systems, ensuring reliable, secure, and efficient technology services for patients, staff, and providers. You will escalate from Help Desk, monitor systems, and assist with maintenance and documentation.

The role includes support for servers, enterprise applications, identity management, and related infrastructure, with collaboration across teams and

Qualifications

• Associate degree or equivalentIT experience.
• Minimum 3 years in IT support, systems support, or infrastructure roles.
• Experience in a ticket-based IT support environment.
• Ability to troubleshoot across end-user and infrastructure systems.
• Follow documented procedures and maintain technical documentation.
• Strong communication skills in a healthcare environment.

Responsibilities

• Support and maintain on-premises infrastructure systems, including virtualized servers and platforms.
• Monitor system health and respond to alerts for servers, apps, and infrastructure services.
• Assist with routine maintenance, patching, and upgrades per procedures.
• Support backup and disaster recovery processes, including testing.
• Assist with infrastructure projects, optimization, and technology refreshes.
• Provide Help Desk support and user provisioning as needed.
• Collaborate with IT staff, vendors, and service providers to resolve issues.

Skills

IT support

Ticketing experience

Troubleshooting

Documentation

Healthcare communication

Education

Associate’s degree in IT or related field

Bachelor’s degree in IT or related field

Tools

VMware

Job description

Position Title: IT Infrastructure Analyst

Classification: Exempt
Department: Information Technology

Reports To: IT Director

POSITION SUMMARY:

The IT Infrastructure Analyst provides hands‑on operational support for REHAB’s core IT infrastructure and supporting systems to ensure reliable, secure, and efficient technology services for patients, staff, and providers. This role serves as an escalation point from the Help Desk, assists with system monitoring and incident response, and supports routine infrastructure maintenance and documentation.

As an IT Infrastructure Analyst, you will help ensure that REHAB patients and their families receive caring and dedicated service through the reliable operation of clinical and business technology systems. You will support servers, enterprise applications, identity and access management, and related infrastructure, while also assisting with Help Desk duties as needed. This position works under the direction of IT leadership and collaborates closely with internal teams and vendors to support REHAB’s mission of delivering high‑quality, comprehensive, and innovative inpatient and outpatient rehabilitation services.

Wage Range: $54,148.22/year to $81,222.24/year.

The actual wage is dependent on the applicant’s relevant experience and qualifications for this position. The wage range for this position may be subject to change in the future depending on a variety of factors such as market conditions, business needs, legal developments, and other appropriate factors.

REQUIRED QUALIFICATIONS:

Education:

• Associate’s degree in Information Technology or related field, or equivalent combination of education and experience

Skills/Experience:

• Minimum of 3 years of experience in IT support, systems support, or infrastructure-related roles

• Experience working in a ticket-based IT support environment

• Demonstrated ability to troubleshoot technical issues across end-user and infrastructure systems

• Ability to follow documented procedures and maintain accurate technical documentation

• Strong communication skills and ability to work collaboratively in a healthcare environment

PREFERRED QUALIFICATIONS:

Education:

• Bachelor’s degree in Information Technology or related field

Skills/Experience:

• Experience supporting virtualized server environments and enterprise applications

• Experience with VMware or other virtual server environments

CORE VALUES

Our team models REHAB’s core values H.E.A.R.T. in daily actions. Honesty – Speak and act with truth and respect. Engagement – Embrace and commit to our mission, vision and values. Aloha – Serve others with a spirit of kindness and compassion. Resilience – Rebound and recover with a sense of urgency. Teamwork – Work together for success.

ESSENTIAL JOB FUNCTIONS

• Support and maintain on-premises infrastructure systems, including virtualized servers and associated platforms

• Monitor system health and respond to alerts related to servers, applications, and infrastructure services

• Assist with routine maintenance, patching, and upgrades following established procedures

• Support backup and recovery processes, including verification and restore testing

• Assist with infrastructure-related projects, optimization efforts, and technology refresh initiatives

• Support business continuity and disaster recovery efforts through documentation and testing support

• Serve as an escalation point for Help Desk tickets related to infrastructure or complex technical issues

• Provide Help Desk support as needed, including user assistance, access provisioning, and ticket resolution

• Assist with user onboarding and offboarding processes in coordination with HR and department leadership

• Collaborate with internal IT staff, vendors, and service providers to resolve technical issues

• Follow and adhere to all organizational and departmental policies, guidelines, and the REHAB employee handbook

• Follows and adheres to all organizational and departmental policies and guidelines, code of conduct, and REHAB employee handbook.

• Performs other duties as assigned.

PROFESSIONALISM AND COMPLIANCE COMPETENCIES

Maintain a high level of proficiency in the following REHAB competencies.

Job Knowledge

Accountability

Communication and interpersonal/relationship building skills

Adaptability and problem solving, decision making

Organization and project management

EQUIPMENT, TOOLS, WORK AIDS USED

Office equipment, including telephone, computer and multifunction devices (MFDs). Google’s G Suite, report writer and database software.