IT infrastructure Analyst

Carrier Enterprise; Charlotte (NC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan with Employer Match

Tuition Reimbursement

Job summary

Carrier Enterprise in Charlotte, NC, seeks an IT Infrastructure Analyst to support and optimize IT infrastructure across North America. This role involves managing a cloud-hosted server environment, Cisco Meraki networking, and Microsoft 365. The ideal candidate will have strong troubleshooting skills and experience in a fast-paced distribution setting.

This position offers a comprehensive benefits package including health insurance, 401(k) with employer match, and tuition reimbursement.

Qualifications

• 3–5 years of hands-on IT infrastructure experience.
• Strong troubleshooting skills across servers, networking, and end-user systems.
• Experience managing cloud-hosted environments.

Responsibilities

• Support and optimize the company's IT infrastructure.
• Manage Cisco Meraki networking across all locations.
• Coordinate IT projects, including new site deployments.

Skills

Troubleshooting

Microsoft 365 (Exchange Online, Teams, SharePoint)

Cisco Meraki networking

Cloud management (Azure/AWS)

Networking fundamentals (TCP/IP, DNS/DHCP)

Education

Bachelor’s degree in Computer Science or related field

Associate degree with equivalent hands-on IT experience

Tools

Cisco Meraki dashboard

VLANs and VPNs

Documentation skills

Job description

Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. With over 2,000 employees across more than 200 locations in 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada, CE distributes industry‑leading HVAC and refrigeration brands and provides a full‑line of aftermarket parts and accessories.

IT Infrastructure Analyst | HVAC Carrier Enterprise

Position Overview

The IT Infrastructure Analyst is responsible for the day‑to‑day support, maintenance, and optimization of the company's IT infrastructure throughout North America. This role supports a modern, cloud‑hosted server environment, Cisco Meraki networking and physical security systems, and a Microsoft 365 ecosystem. Collaborate with senior infrastructure architects and engineers. The ideal candidate brings broad hands‑on experience across servers, cloud hosting, and networking, and thrives in a fast‑paced distribution environment where uptime and reliability are critical to business operations.

Key Responsibilities

• Escalate and resolve IT infrastructure helpdesk tickets/incidents; supplement help desk as needed.
• Maintain current documentation for systems, configurations, and procedures; coordinate with vendors/MSPs and manage service contracts.
• Support IT projects (migrations, upgrades, and new site deployments), including travel to install/coordinate infrastructure at new distribution centers and stores.
• Manage and troubleshoot Cisco Meraki networking (switches, Wi‑Fi access points, security appliances) across all locations.
• Monitor network performance and connectivity; optimize bandwidth utilization and configure/maintain VLANs, VPNs, firewall policies, and segmentation.
• Coordinate Meraki network deployments/refreshes and maintain network documentation (topology, IP management, hardware inventory).
• Administer Cisco Meraki cameras/physical security: configurations, retention policies, user access, placement coordination, and timely troubleshooting.
• Support Microsoft 365 (Exchange Online, Teams, SharePoint/OneDrive, Intune) including Entra ID user/licensing/conditional access and M365 security/compliance (Defender, DLP, MFA).

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or an Associate degree in a related field with equivalent hands‑on IT experience.
• 3–5 years hands‑on IT infrastructure experience, including strong troubleshooting across servers, networking, and end‑user systems.
• Cloud and Microsoft skills: manage cloud‑hosted environments (Azure/AWS or similar) and administer Microsoft 365 (Exchange Online, Teams, SharePoint/OneDrive, hybrid AD/Entra, Intune).
• Cisco Meraki networking/physical security experience: switches, access points, MX security appliances, and hands‑on work in the Meraki dashboard.
• Networking + Windows fundamentals: TCP/IP, DNS/DHCP, VLANs, VPNs, firewall management, plus Windows Server/Active Directory and Group Policy.
• Documentation and communication strengths; ability to manage accurate records and clearly explain technical concepts.

Preferred Qualifications

• Cisco Meraki certification (CMNA or equivalent) and Microsoft certifications (MS‑102, AZ‑104, or equivalent).
• Multi‑site/distribution/warehouse support; barcode scanner support; ITIL/ITSM exposure.
• IT/security and modernization: Intune/MDM experience, vulnerability management/patch compliance, and familiarity with AI models.

Benefits

• Health Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance (Short‑term and Long‑term)
• Employee Assistance Program (EAP)
• Tuition Reimbursement & Professional Development
• Paid Vacation & Sick time
• Company Paid Holidays
• 401(k) Plan with Employer Match
• Employee Discount Program
• Company Paid Volunteer Time Off

Equal Opportunity Statement

Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.