IT Infrastructure Administrator — VMware, Azure & Networking

Henry Street; New York (NY); On-site; USD 52,000 - 87,000; Full time

Job summary

Henry Street Settlement is seeking a hands-on IT Infrastructure Experience Administrator to oversee and modernize the infrastructure that supports more than 50 programs across the organization. This role reports to the Director of Information & Technology and manages servers, virtualization platforms, network services, wireless connectivity, and vendor coordination.

The ideal candidate enjoys solving operational problems, bringing order to complex environments, and partnering with colleagues

Qualifications

• Associate degree or higher in IT or equivalent experience.
• 5+ years of infrastructure, network, and systems administration experience.
• Experience supporting VMware & Azure environments.
• Experience supporting wired and wireless enterprise network environments.
• Experience troubleshooting DNS, DHCP, and network connectivity issues.
• Experience working with vendors and managed service providers.
• Strong communication, customer service, documentation and organizational skills.
• Strong troubleshooting and problem-solving abilities.
• Ability to independently manage assigned work and priorities.
• Obtain at least one Industry Standard Certification within 1 year of employment.

Responsibilities

• Administer and maintain VMware and Azure Cloud server infrastructure supporting Henry Street business applications and organizational services.
• Administer and maintain Henry Streets enterprise multi-site network infrastructure, including firewalls, switches, wireless networks, and supporting connectivity services.
• Administer and maintain core infrastructure services, including DNS, DHCP, and related network services.
• Monitor infrastructure systems, performance, capacity, and operational alerts to proactively identify and remediate issues.
• Lead and participate in technology deployments, upgrades, infrastructure modernization initiatives, and lifecycle management activities.
• Provide advanced troubleshooting and escalation support for infrastructure, network, and enterprise technology issues.
• Maintain foundational knowledge of Microsoft 365, endpoint management, identity systems, and enterprise applications to support business continuity and cross-functional collaboration.
• Author, maintain, and continuously improve technical documentation, diagrams, runbooks, and standard operating procedures supporting Henry Street Infrastructure services.
• Manage network and infrastructure maintenance & cabling activities with vendors and internal stakeholders.
• Coordinate infrastructure projects, maintenance activities, cabling initiatives, and technical vendor engagements with internal stakeholders and external partners.
• Participate in disaster recovery, backup validation, and business continuity planning activities.
• Execute change management activities, including planning, communication, risk assessment, validation, and documentation of infrastructure changes.
• Communicate infrastructure risks, outages, vulnerabilities, and service interruptions to IT leadership in a timely manner.
• Collaborate with IT team members on organizational projects, process improvements, and technology initiatives.
• Maintain infrastructure spaces, including server rooms, network closets, and equipment racks, ensuring they remain organized, secure, and operational.
• Other duties as assigned by the Director of Information & Technology.

Skills

Infrastructure management

Networking

Vendor management

DNS/DHCP

Troubleshooting

Documentation

Communication

Self-management

Education

Associate’s degree or higher in IT

5+ years infrastructure experience

Certification within 1 year

Tools

VMware

Azure

Job description

Henry Street Settlement is seeking a hands-on IT Infrastructure Experience Administrator to oversee and modernize the infrastructure that supports more than 50 programs across the organization. This role reports to the Director of Information & Technology and manages servers, virtualization platforms, network services, wireless connectivity, and vendor coordination.

The ideal candidate enjoys solving operational problems, bringing order to complex environments, and partnering with colleagues