IT Infrastructure Administrator

SRC Holdings Corporation; Springfield (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

Springfield ReManufacturing Corp. is seeking an IT Infrastructure Administrator to maintain servers, networks, cloud services, and end-user technology for our on-site operations in Springfield, Missouri.

You will handle system administration, security, backups, and Level 1 help desk support to keep manufacturing and office activities running smoothly. The role requires hands-on experience with Windows Server, Active Directory, Microsoft 365, virtualization, and network devices.

Qualifications

• Associate degree or equivalent IT experience required.
• 3+ years IT experience supporting systems, networks, and end users.
• Experience with Windows Server, Active Directory, Microsoft 365.
• Knowledge of TCP/IP, DNS, DHCP, VLANs, VPNs and security practices.

Responsibilities

• Administer and maintain servers, networks, storage, and related infrastructure.
• Manage Windows Server, AD, 365, backups and recovery testing.
• Provide Level 1 help desk support and onboarding/offboarding.
• Coordinate with vendors and document configurations.

Skills

Troubleshooting

Communication

Customer service

Documentation

Education

Associate degree in IT or related field

Tools

Cisco Meraki

Microsoft Entra ID

Sophos

PowerShell

Job description

About Us

Springfield ReManufacturing Corp. is an employee-owned company that remanufactures diesel engines and components for customers in the agricultural, industrial, construction, and truck markets. As an employee-owned company our associates take pride in their reputation as businesspeople who understand how they can impact our bottom line.

About Us

Springfield ReManufacturing Corp. is an employee-owned company that remanufactures diesel engines and components for customers in the agricultural, industrial, construction, and truck markets. As an employee-owned company our associates take pride in their reputation as businesspeople who understand how they can impact our bottom line.

Position Summary

The IT Infrastructure Administrator maintains and supports the company's servers, networks, cloud services, and end-user technology. This position combines systems and network administration with Level 1 help desk support to ensure secure, reliable technology services for office and manufacturing operations.

Essential Duties And Responsibilities

Systems and Network Administration

• Administer and maintain physical and virtual servers, operating systems, storage, and related infrastructure.
• Maintain network equipment and connectivity, including switches, routers, firewalls, wireless access points, and VPN connections.
• Administer Microsoft 365, Active Directory, user accounts, security groups, and access permissions.
• Monitor system performance, availability, and capacity; troubleshoot and resolve infrastructure issues.
• Perform system updates, security patches, and routine maintenance.
• Monitor backups, resolve backup failures, and perform recovery testing.
• Maintain endpoint protection and support company cybersecurity policies and practices.
• Maintain documentation of system configurations, network layouts, equipment inventory, and recovery procedures.
• Coordinate with internal IT resources, vendors, and service providers to resolve issues and implement improvements.

Level 1 Help Desk Support

• Serve as an initial point of contact for employee technology questions and support requests.
• Record, prioritize, troubleshoot, and resolve support tickets; communicate progress to users.
• Provide basic support for computers, monitors, printers, phones, mobile devices, and other peripherals.
• Troubleshoot Windows, Microsoft Office, email, connectivity, and common application issues.
• Reset passwords, unlock accounts, and assist with multifactor authentication and access requests.
• Install, configure, and deploy approved hardware and software.
• Support employee onboarding and offboarding, including equipment setup and account provisioning or removal.
• Provide basic user instruction and document recurring issues and solutions.
• Escalate issues to the appropriate IT resource or vendor when additional expertise is required.

Required Qualifications

• Associate degree in information technology or a related field, or equivalent practical experience.
• At least three years of relevant IT experience supporting systems, networks, and end users.
• Working knowledge of Windows Server, Windows desktop operating systems, Active Directory, and Microsoft 365.
• Understanding of TCP/IP, DNS, DHCP, VLANs, wireless networking, firewalls, and VPNs.
• Experience with virtualization, backup systems, and endpoint security tools.
• Strong troubleshooting, communication, customer service, and documentation skills.
• Ability to manage competing priorities and work independently.
• Ability to handle confidential information and follow established security and access procedures.

Preferred Qualifications

• Experience supporting IT in a manufacturing environment.
• Familiarity with ERP systems, production workstations, barcode scanners, and label printers.
• Experience with Cisco Meraki, Microsoft Entra ID, Sophos and PowerShell.
• Relevant Microsoft, CompTIA, Cisco, or other infrastructure certifications.

LOCATION

650 N Broadview Pl, Springfield, MO 65802 (On-site)