IT Incident & SLA Administrator (L2)

Wipro Technologies; Redmond (WA); On-site; USD 38,000 - 84,000; Full time

Benefits offered by this job

Medical and dental benefits

Disability insurance

Paid time off

Job summary

Wipro Limited in Redmond, WA is seeking a Linux-focused triage professional to document priority incidents and support software and hardware service requests while ensuring SLA adherence. The role involves initial triage, escalation, and documentation as part of a fast-paced tech services team.

Applicants should have 1–3 years of Linux administration experience and be interested in contributing to a broad set of IT operations. The position offers competitive benefits and is based in Redmond, WA.

Qualifications

• Linux administration experience required.
• 1–3 years of relevant work experience.

Responsibilities

• Triaging and resolution of priority incident tickets (P3) and documenting actions.
• Track and assist in resolution of software/hardware/network service requests within defined timelines.
• Monitor SLA timelines for ticket lifecycles and escalate delays to avoid breaches.
• Assist in creation of change requests based on incident tickets.

Skills

Linux Admin

Job description

Wipro Limited in Redmond, WA is seeking a Linux-focused triage professional to document priority incidents and support software and hardware service requests while ensuring SLA adherence. The role involves initial triage, escalation, and documentation as part of a fast-paced tech services team.

Applicants should have 1–3 years of Linux administration experience and be interested in contributing to a broad set of IT operations. The position offers competitive benefits and is based in Redmond, WA.