IT Incident & Reliability Leader

RaceTrac; Atlanta (GA); On-site; USD 80,000 - 100,000; Full time

Job summary

RaceTrac in Atlanta seeks a Support Manager responsible for the stability and performance of the Loyalty platform. You will lead incident response and operational support ensuring systems are secure and highly available.

The ideal candidate has extensive experience in production support, strong analytical skills, and knowledge of monitoring platforms. This role offers opportunities to improve workflows and drive system performance.

Qualifications

• 5+ years of experience in production support or site reliability engineering.
• Strong experience with observability and monitoring platforms.
• Ability to troubleshoot complex integrations across cloud-based platforms.

Responsibilities

• Lead and coordinate incident response activities.
• Manage offshore support team and operational processes.
• Monitor incidents for SLA adherence and operational performance.

Skills

Incident management

Diagnostic analysis

Kusto Query Language (KQL)

Monitoring platforms

IT infrastructure knowledge

Education

Bachelor’s degree in Information Technology or related field

Tools

Dynatrace

Azure Application Insights

ServiceNow

Job description

RaceTrac in Atlanta seeks a Support Manager responsible for the stability and performance of the Loyalty platform. You will lead incident response and operational support ensuring systems are secure and highly available.

The ideal candidate has extensive experience in production support, strong analytical skills, and knowledge of monitoring platforms. This role offers opportunities to improve workflows and drive system performance.