IT Implementation Analyst

Socket.dev; Alpharetta (GA); On-site; USD 92,000 - 123,000; Full time

Job summary

Socket.dev seeks a Business Analyst II in Alpharetta, GA to support Implementation Managers and IT project teams on customer startup projects and demand requests. You will document artifacts, assist in configuration, and support testing and issue resolution.

Responsibilities include coordinating with project teams, maintaining documentation, training end-users, and identifying improvement opportunities. A BA/BS degree is preferred; 4–6 years of relevant experience is desired.

Qualifications

• BA/BS degree strongly preferred, will consider comparable work experience.
• 4-6 years of relevant experience is preferred.
• Rarely makes the same mistake twice; learns from failure.
• Begins to focus on attaining expertise in one or more areas of their role.
• Learns quickly and makes steady progress without the need for constant significant feedback from more senior team members.

Responsibilities

• Coordinates with Implementation Managers and IT project teams to develop an implementation plan
• Clearly and concisely documents and maintains project artifacts
• Working under the direction of a project lead, assists in the configuration and creation of custom application solutions
• Completes and documents unit testing and integration testing activities
• Coordinates and documents user acceptance testing activities
• Identifies, defines, and resolves minor issues during the implementation process, escalating complex issues to more senior team members
• Utilizes project management methodologies consistent with the common framework
• Becomes a subject matter expert in at least one area within the department
• Trains customer end-users on solution functionality and operational processes
• Seeks to identify improvement opportunities for process, execution, delivery, and communication
• Learns new systems, processes, and tools quickly and thoroughly
• Performs other duties and responsibilities as required by the role and determined by management

Education

BA/BS degree strongly preferred, will consider comparable work experience

4-6 years of relevant experience preferred

Job description

Socket.dev seeks a Business Analyst II in Alpharetta, GA to support Implementation Managers and IT project teams on customer startup projects and demand requests. You will document artifacts, assist in configuration, and support testing and issue resolution.

Responsibilities include coordinating with project teams, maintaining documentation, training end-users, and identifying improvement opportunities. A BA/BS degree is preferred; 4–6 years of relevant experience is desired.