IT Helpdesk Technician: Onsite Support & After-Hours

Four Seasons Heating, Air Conditioning, Plumbing, & Electric; Chicago (IL); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

401(k) with matching

Dental Insurance (free to employees)

Vision Insurance (free to employees)

Paid Time Off

Holiday Pay

Job summary

Four Seasons Heating, Air Conditioning, Plumbing & Electric in Bedford Park, IL seeks a Helpdesk Technician to support a growing IT team. You will respond to employee requests via Jira, email, Teams, and in person, diagnose issues, and manage tickets while maintaining office IT equipment.

The role requires at least 2 years in IT helpdesk, strong communication, and hands-on experience with Windows, AD, M365, and Intune.

Qualifications

• Minimum 2 years in an IT helpdesk or support role.
• Experience with Jira or ServiceNow for ticket management.
• Strong knowledge of Windows OS and Dell hardware.
• Experience managing users in Active Directory and Microsoft 365.
• Familiarity with Azure Entra ID and Intune for device management.
• Excellent communication and customer service skills.

Responsibilities

• Respond to employee support requests via ticketing system, phone, email, Teams, and in-person.
• Diagnose and resolve technical issues to minimize employee impact.
• Track and manage tickets using Jira or similar system.
• Maintain and troubleshoot office IT equipment, printers, and conference systems.
• Support workstations, devices, and peripherals including laptops and monitors.
• Onboard and offboard employees by setting up workspaces and accounts.
• Support a range of business applications in a Microsoft hybrid environment.
• Escalate complex issues to Level 3 when needed.
• Participate in after-hours support rotation and occasional office visits.

Skills

Customer service

Communication

Multitasking

Problem solving

Time management

Team collaboration

Attention to detail

Tools

Jira

ServiceNow

Active Directory

Microsoft 365

Azure Entra ID

Intune

Windows Server

Linux VM

Mobile device management

Job description

Four Seasons Heating, Air Conditioning, Plumbing & Electric in Bedford Park, IL seeks a Helpdesk Technician to support a growing IT team. You will respond to employee requests via Jira, email, Teams, and in person, diagnose issues, and manage tickets while maintaining office IT equipment.

The role requires at least 2 years in IT helpdesk, strong communication, and hands-on experience with Windows, AD, M365, and Intune.