Hybrid Network Support Specialist

Wayne Fueling Systems LLC; Austin (TX); Hybrid; USD 40,000 - 70,000; Full time

Job summary

Dover Fueling Solutions (DFS) seeks a customer-facing Technical Support Specialist to deliver high-quality service via tickets and phone, acting as the first escalation point and supporting customers through multiple platforms. The role emphasizes empathy, documentation, and rapid issue resolution, with a focus on learning new technologies.

Candidates should have 2+ years in technical support, strong problem-solving ability, and familiarity with PC software and networking basics.

Qualifications

• Technical, Electronic or Computer-related Associate's Degree or Certificate preferred.
• 2+ years in technical support or call center/customer support if no degree.
• Ability to multi-task across systems (read, type, talk) and use Oracle/Telephony.

Responsibilities

• Provide technical support to customers and end users.
• Demonstrate empathetic concern for customers' issues.
• Maintain documentation and track requests in the ticketing system.
• Learn and support multiple products including hydraulic, dispenser payment, and forecourt controller apps.

Skills

Technical support

Customer service

Multi-tasking

Typing 40 wpm

Problem solving

Communication

Education

Associate's Degree or Certificate in Technical/Electronic/Computer-related field

Tools

Oracle

Telephony

Ticketing systems

Knowledge bases

Job description

Dover Fueling Solutions (DFS) seeks a customer-facing Technical Support Specialist to deliver high-quality service via tickets and phone, acting as the first escalation point and supporting customers through multiple platforms. The role emphasizes empathy, documentation, and rapid issue resolution, with a focus on learning new technologies.

Candidates should have 2+ years in technical support, strong problem-solving ability, and familiarity with PC software and networking basics.