IT Helpdesk Technician

The Larson Group; Strafford (MO); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Medical, Dental and Basic Life

401K with employer contribution

Bi-weekly Pay Schedule

Opportunity for advancement and Career

Job summary

The Larson Group Peterbilt is seeking an experienced IT Helpdesk Technician to join our team. You will provide level one and two user support, assist in maintenance, installation, and upgrades of company-wide PC software and hardware, and collaborate with managers to ensure daily up-time.

Responsibilities include handling CDK and DMS system support, documenting issues, training staff on new products, and maintaining strong customer care and communication.

Qualifications

• Bachelor’s or associate degree in business, technology, marketing, accounting, or related disciplines.
• 2-4 years’ experience in customer support in automotive, technical certifications, or relevant education/experience.

Responsibilities

• Responds to telephone calls, email and personnel requests for technical support for CDK and desktop support.
• Documents and monitors problems thoroughly to ensure timely resolution.
• Identifies, analyzes, and resolves a high percentage of technical problems related to CDK/DMS.
• Assist Managers with training and coordination of new products, upgrades and problem areas.
• Superior customer care, interpersonal, written and telephone communication skills.
• Working knowledge of Windows desktop software and operating systems.
• Basic knowledge of network connectivity and cybersecurity technologies.
• Familiar with dealership technologies (eCAT, OEM systems, POS, Inventory, BI).
• Familiar with reporting systems, databases and AI is a plus.
• Excellent organizational and interpersonal skills; on-call 24x7 on a rotating basis.
• Proficiency in Excel, Word, Outlook and other productivity apps.
• Ability to learn applications quickly and work as part of a team.

Skills

Customer support

Windows OS

Networking basics

Cybersecurity basics

Microsoft Office

Team player

On-call availability

Education

Bachelor’s or associate degree in business, technology, marketing, accounting, or related

2-4 years customer support in automotive or relevant certifications

Tools

CDK

DMS Systems

eCAT

Point of Sale

BI reporting

Job description

The Larson Group Peterbilt is looking for an experienced IT Helpdesk Technician to join our dynamic team. The primary responsibility of the IT Helpdesk Technician is to work collaboratively with Business Systems Manager, Departmental Managers and other operational technology units to achieve dealership operational efficiencies and daily operations up-time.

Provide level one and two user support to correct technical problems assigned by Helpdesk Manager and Business Systems Manager. Assist in maintenance, installation, and upgrades to company-wide system PC software and hardware.

What We Offer:

• Paid Time Off
• Paid Holidays
• Medical, Dental and Basic Life
• 401K with employer contribution
• Bi-weekly Pay Schedule
• Opportunity for advancement and Career Development

Responsibilities:

Responds to telephone calls, email and personnel requests for technical support for both CDK (automotive dealer management system) and desktop support for all other applications.

Documents and monitors problems thoroughly and accurately to ensure a timely resolution.

Identifies, analyzes, and resolves a high percentage of employee’s technical computer-related problems related to CDK and/or DMS Systems

Assist Managers with training and coordination of new products, upgrades, and problem areas of dealership operations.

Superior customer care skills, interpersonal communication, and excellent oral, written, typing and telephone skills.

Working knowledge of Windows desktop software and operating systems.

Basic knowledge of network connectivity and cyber security technologies.

Familiar with various dealership technologies (eCAT, OEM systems, Point of Sale, Inventory, and reporting/BI)

Familiar with reporting systems, business intelligence, databases, and A.I. is a plus

Excellent organizational and interpersonal skills a must.

Ability to be on call 24x7 on a rotating basis.

Excellent skills in Excel, Word, Outlook, and other productivity applications

Ability to adapt and learn applications quickly and thoroughly to meet pre-established deadlines.

Ability to work effectively as part of a team.

Qualifications:

Bachelor’s or associate degree in business, technology, marketing, accounting, or related disciplines

OR 2-4 years’ experience in a customer support roll in automotive, technical certifications, or relevant combination of education, training, and experience.

*Please note this is a safety-sensitive position

The Larson Group Peterbilt is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. We encourage individuals from all backgrounds to apply for our open positions, as we believe that a diverse workforce enhances our ability to serve our customers and community. Applicants who require an accommodation to participate in the job application or hiring process should contact [e-mail] .