Front Office Administrator

Sagent Behavioral Health; Apple Valley (MN); On-site; USD 45,847,000 - 50,971,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k, Long Term Disability, Short Term

Job summary

Sagent Behavioral Health is seeking a Front Office Administrator to warmly welcome patients at our Apple Valley location. You will manage check-ins, scheduling, and front desk operations, supporting the continuity of care with a professional, compassionate approach.

The role is onsite, full-time, with a Monday–Thursday schedule and Friday partial day. Minimum requirement is a high school diploma; healthcare exposure and HIPAA compliance are preferred. Compensation starts at $16 per hour.

Qualifications

• Highschool diploma or equivalent is required.
• Experience in health care facilities preferred.
• HIPAA compliance understanding and ability to handle confidential information.

Responsibilities

• Check-in patients for appointments and collect payments.
• Schedule appointments and coordinate with providers across systems.
• Answer phones and respond to inquiries promptly.
• Maintain front desk and waiting area in a clean, organized state.
• Attend mandatory meetings and trainings.

Skills

Customer service

Education

Highschool diploma or equivalent

Job description

Brief Description Job Title: Front Office Administrator Location: 7300 West 147th Street, Ste 204, Apple Valley, MN 55124 Working Model: Onsite Employee Type: 1.0 FTE - Full Time Schedule: Monday through Thursday 10:30 AM - 7:30 PM, Friday 10:30 AM -5:00 PM At Sagent Behavioral Health, we believe profound change is possible. As one of the largest behavioral health organizations in the Midwest—with 2,000+ team members across 80+ locations in five states, we offer the stability and resources to help you thrive. Backed by more than 100 years of combined behavioral health experience, Sagent brings together the trusted legacies of Ellie Mental Health, LifeWorks, Nystrom & Associates, Psychiatric Associates, Sandhill Counseling & Consultation, and Vantage Point. Here, you'll find a supportive, inclusive culture where you can hone your skills, collaborate with a fantastic team, and build a rewarding career focused on what matters most: helping others find hope. Guided by our HOPE values—Humility, Optimism, People-Centered, and Ethical Practice—we provide manageable caseloads, flexible schedules, and compensation options that work for you—from salary to production-based models. As a Front Office Administrator at Sagent Behavioral Health, you will be the first point of contact for patients and strive to deliver a positive and welcoming experience in every interaction. This position plays an important role in the continuity of care by providing administrative support to patients and stakeholders through appointment scheduling, processing paperwork, and handling inquiries.

Full Time Benefits

• Medical, Dental, Vision
• 401k, Long Term Disability, Short Term Disability and Life Insurance
• PTO and Paid Holidays

Responsibilities

• Interacts with all patients and visitors with warmth and professionalism.
• Check-in patients for appointments, verify demographic information, provide paperwork, and collect payments.
• Ensure seamless coordination of care by scheduling patient appointments and collaborating with providers using multiple computer systems.
• Participate in administrative tasks such as electronic filing, scanning, faxing, mailing in a timely manner.
• Answer inbound and make outbound phone calls while responding to inquiries in a prompt and courteous manner, providing accurate information or triaging as appropriate.
• Maintain a clean and organized front desk and waiting room space by managing patient paperwork, office supplies, and other amenities.
• Handle patient concerns and crises with empathy and patience while collaborating with site leadership to resolve, as needed.
• Attend mandatory meetings and trainings.

Requirements

• Highschool diploma or equivalent.
• Experience working in health care facilities and an interest in behavioral health preferred.
• Physical requirements include occasionally lifting and moving office supplies which can include reams of paper that weigh up to 50lbs.
• It is clearly understood that all names and materials seen in this position are strictly and highly confidential due to state and federal regulations on patient privacy. Compliance of all HIPAA related regulations will be strictly enforced by management.

Compensation: This is a non-exempt position. Total earnings for this position will start at $16.00 hourly.

• Actual compensation may be determined by various factors such as licensure, experience, skillset, internal equity, schedule and/or location. Estimates are factored on a 1.0 FTE.
• Employees in these positions are W2.

Sagent Behavioral Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.