IT Support Lead: Systems & Helpdesk Champion

Aerostar Airports Holding

Carolina (PR)

On-site

USD 70,000 - 90,000

Full time

12 days ago

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Job summary

Aerostar Airport Holdings, LLC in Carolina, PR is seeking an IT Technical Support Lead to oversee desktop, helpdesk, and system administration across the company’s IT infrastructure, including gates and ticket counters.

The role requires a Bachelor's degree in Computer Science, MIS, or IT, at least 3 years of related experience, and strong customer service and problem-solving skills, with expertise in Windows Server, VMware, Active Directory, DNS/DHCP, VPN, and SharePoint.

Qualifications

Bachelor’s degree in Computer Science, MIS, or IT from an accredited university or related experience in supporting regulated systems.
Equivalent industry certification and experience required with MCP, A+, Network +, CCNA, VMware or other professional certifications preferred.
The position requires three (3) years of related experience.
Possess strong interpersonal skills and the ability to meet the specific needs of the end-user.
Windows 10/11, Windows system administration (Windows server family 2016-2022), VMWare (vSphere, operations manager), VMWare ESXi, Microsoft SharePoint, DNS, and Domain Controllers, Active Directory, DHCP, SMTP, SNMP, and VPN, OSI Model and TCP/IP stack, 802.11b/g/n.
Intermediate knowledge working with TCP/IPv4 & v6, DHCP, and DNS.
Knowledge and experience working with Windows 10, 11, and Windows Server operating systems.
Knowledge and experience of Active Directory, and MS Exchange.
Language skills in Spanish and English. Ability to read and understand instructions, correspondence, and memos. Ability to write simple correspondence and make simple presentations of information, effectively, an individual or small group of customers and other employees of the organization.
Customer Service Oriented.
Ability to deal with problems involving some variable in common situations.

Responsibilities

Leads desktop and helpdesk support efforts in the company, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner.
Installs and configures software applications.
Keeps systems operating efficiently by performing any necessary upgrades and repairs.
Trains or directs users on the correct use of software and hardware within each system.
Provides technical assistance to computer users with inquiries regarding software and hardware, new user profiles, and password issues.
Responsible for the installation of the computer system in the airline’s gates and ticket counters.
Creates and manages application accounts, access and roles. Monitors end users’ system performance and troubleshoot issues to ensure a trouble‑free environment.
Supervises and engages in the day‑to‑day operations of the technical support staff. Prepares periodic status reports, personnel reviews, and other management reports as requested.
Identifies needs and allocates the appropriate resources to complete specific project tasks promptly.
Supports all enhancements and ongoing maintenance of existing technologies.
Keeps abreast of new technological and/or procedural developments and present options for improvement to management in a logical format.
Ensures proper function and or maintenance of IT Systems (including but not limited to desktops, laptops, cameras, building access control, productivity such as conferencing, VOIP phones, mobile devices, printers, etc.) along with developing and researching/implementing new technology.
Analyzes computer schemas and configurations to make recommendations for operational and security improvements.
Executes any other duties assigned by the Supervisor.