IT Helpdesk Support Technician

Lensa; Lansing (MI); Hybrid; USD 10,000 - 60,000; Full time

Job summary

Join a leading firm as a Helpdesk Technician providing Level 1 and Level 2 IT support in a dynamic environment. This role facilitates the digital transformation within a growing IT department, offering substantial opportunities for career advancement. Enjoy competitive pay and benefits while contributing to enhancing customer experience through effective tech support.

Benefits

Medical, dental & vision benefits

401(k) Retirement Plan

Life Insurance

Disability benefits

Transportation benefits

Employee Assistance Program

Qualifications

• Ability to manage multiple priorities.
• Strong communication skills for both internal and external support.
• Technical knowledge to assist with hardware and software issues.

Responsibilities

• Provide Level 1 and Level 2 Helpdesk phone support.
• Document client requests in ITSM Incident System.
• Troubleshoot client computing devices and peripherals.

Skills

Troubleshooting

Customer Support

Communication

Job description

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Lensa is a U.S. career site that helps job seekers discover job opportunities. We are not a staffing firm or agency. We promote jobs on behalf of our clients, which include employers, recruitment agencies, and marketing partners.

One of TEKsystems Healthcare clients is looking for multiple qualified

candidates to support their IT department's Helpdesk Team . Our

client is currently going through a company initiative for Digital Transformation.

They will be updating and replacing many if the IT systems and core

applications within the environment to enhance customer experience. This is

leading to many areas of growth. Our client is looking for strong technicians

to provide Level 1 and Level 2 Helpdesk phone support to

its enterprise environment within Windows Devices .

These roles are high paced and our client is looking for

candidates that can handle the high volume of calls. This is also a great

opportunity for someone to grow their skills within the IT support and have the

opportunity to advance their careers within IT. They are currently looking for

an individual who is looking to grow within their company. This will be a first

shift opportunity.

• Please apply if you're interested in hearing more about the
  
  

opportunity*

We are looking to set up interviews as early as next week

The Following Will Be Day To Day Responsibilities

Clearly documents client requests by entering information into an

ITSM Incident System and assigning call incidents appropriately. Based on

documented procedures, determines severity and impact of request and

prioritizes workload appropriately.

• Provides internal system support to all enterprise customers as well as external support to agent and policyholder customers.
• Triage and troubleshoot client computing devices and peripherals for enterprise customers. Peripherals include, but not limited to mobile devices, tablets, printers, cameras, projectors, and similar devices on Windows 10 / 11.
• Assists with and resolves call incidents, primarily through the incoming ACD/phone system queue via phone support.
• Ability to manage multiple priorities and meet established service level agreements and deadlines in a high production environment.
• Identifies, evaluates, and communicates the impact of change on information systems, procedures, and workflows.
• Develops support documentation and user references (i.e. faxing, operating system, and Microsoft Office applications), as necessary, for client computing
• Maintains an up-to-date technical and practical knowledge and understanding of hardware and software analysis and troubleshooting.
• Assists agents and policyholders with utilization of company specific, web-based applications, in support of policy and claim administration.
• Modifies and maintains specific end-user application security.
• Communicates with external vendors related to software and hardware issues and problem solving.
  
  

Work Environment: This work will be done typically during normal working hours on a hybrid onsite vs. work from home schedule.

(Monday - Friday, 8 am - 5 pm). This includes all the end-users that work in

this building as well as the remote users in the area.

Pay and Benefits

The pay range for this position is $16.00 - $22.00

Medical, Dental, and Vision Benefits Offered from Day One

• If you are interested in hearing more about this opportunity, please send your updated resume and contact information to me at: zkanouse@ teksystems.com (no space in email address) *
  
  

Workplace Type

This is a fully onsite position in Lansing, MI.

• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  

Pay and Benefits

The pay range for this position is $17.00 - $20.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  

Workplace Type

This is a hybrid position in Lansing,MI.

Application Deadline

This position is anticipated to close on Jun 27, 2025.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you have questions about this posting, please contact [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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