IT Helpdesk Support

TEK Systems; Portland (OR); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

HSA

PTO / Vacation / Sick Leave

Job summary

TEKsystems in NE Portland seeks an IT Support Analyst for a contract opportunity. You will create/decommission accounts, support Windows 10/11 migrations, and manage assets while handling tickets via ServiceNow and other channels. Onsite Portland role with benefits and a broad set of IT responsibilities.

You will leverage AD, G-Suite, Slack, Zoom, VPN and VoIP skills to keep end-user systems running smoothly and assist in deployments and onboarding/offboarding tasks.

Qualifications

• 2–3+ years of Tier 1 helpdesk and desktop support experience.
• Experience with ticketing systems (ServiceNow).
• Strong Active Directory experience; migration to JumpCloud is a plus.
• Proficiency in AD, G-Suite, MS Office, Slack, Zoom, VPN, asset management and VoIP.
• Computer configuration and deployment; quick learner with workflow understanding.

Responsibilities

• Create and decommission user accounts in Active Directory and Google (G-Suite).
• Migrate from Windows 10 to 11 and move from AD to JumpCloud.
• Respond to, resolve, or escalate IT issues via ticket system, chat, phone or in person.
• Escalate issues and coordinate referrals; notify stakeholders of status and closure.
• Install or reconfigure desktop hardware, software, OS, network components, and telecom equipment.
• Onboard/offboard employees and reflect account changes; deploy new desktops/laptops.
• Manage and track company assets using multiple tools.

Skills

Active Directory

G-Suite

MS Office

Slack

Zoom

VPN

Asset management

VoIP

Desktop support

Onboarding/offboarding

Tools

ServiceNow

JumpCloud

Active Directory tools

Job description

A company in NE Portland is hiring an IT Support Analyst for a great opportunity!

Job Duties:

• Creating accounts and decommissioning accounts Mix of active directory and google. Account admin-google.
• Client is migrating from Windows 10 to 11 and are migrating from Active Directory to JumpCloud.
• Responds to, resolves, or escalates IT related issues raised via ticket system, chat, phone or walk up related to desktop, laptop, printer, VPN, telecom, and proprietary applications.
• Escalate issues and coordinate referrals to appropriate personnel as necessary and notify stakeholders of status updates and ticket closure.
• Install or reconfigure appropriate desktop hardware and peripherals, software, operating systems, network components, and telecommunications equipment.
• Accurately process employee onboarding/offboarding and account changes via Active Directory and G-Suite.
• Participate in ordering, receiving, configuring, and deploying new desktop and laptop computers to end users.
• Process decommissioning of hardware after offboarding. Assist in researching accessories and supplies.
• Responsible for managing and tracking company assets using multiple tools.

Qualifications:

• 2-3+ years of Tier 1 helpdesk and desktop support experience
• Experience with ticketing systems (they use ServiceNow)
• Strong Active Directory experience (they will be migrating to JumpCloud - if you have that experience that is a huge plus)
• Proficiency in ADs/G-Suite/MS Office/Slack/Zoom/VPN/Asset management/VoIP
• Computer configuration and deploy
• Must have a strong technical aptitude and must be a quick learner with the ability to understand workflow capability and constraints

Job Type & Location

This is a Contract position based out of Portland, OR.

Pay and Benefits

The pay range for this position is $22.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Portland,OR.

Application Deadline

This position is anticipated to close on Oct 6, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.