Help Desk Support

TEK Systems; Salem (AL); Hybrid; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Time Off/Leave

Job summary

TEKsystems is seeking a Tier I + II Service Desk Technician in Salem, OR for a contract role supporting roughly 1800 users in a government sector. Responsibilities include taking calls, triaging requests, and remote on-demand support.

Ideal candidates have Windows environment experience, M365, Ivanti and BeyondTrust familiarity, and strong customer service skills. The position is hybrid in Salem, OR, with pay between $25.00 and $28.00 per hour.

Qualifications

• Strong customer service experience is required.
• Ability to handle calls, triage, and process requests.
• Experience with Windows environments and M365 platforms is preferred.

Responsibilities

• Take calls and triage service requests.
• Provide Tier I + II help desk support.
• Assist government leadership and stakeholders as needed.

Skills

microsoft office

windows

remote support

help desk

service desk

customer service

office 365

Tools

Ivanti

BeyondTrust

Job description

Description

Tier I + II Service Desk Technician within government sector in Oregon. Supporting roughly 1800 users. Part of support will be for government leadership and other stakeholders. Candidate must have strong customer service. Need to be able to take calls, triage, and process. Ideal candidate will have experience with Window environment, M365 platform, Ivanti. Similar experience to Bomgar (BeyondTrust Remote Support also a plus).

Skills

microsoft office, windows, remote support, Help desk, Service desk, Customer service, Office 365, ivanti, beyondtrust

Top Skills Details

microsoft office,windows,remote support,Help desk,Service desk,Customer service,Office 365

Additional Skills & Qualifications

A person who can handle remote support and walk-ins as they arise.

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of Salem, OR.

Pay and Benefits

The pay range for this position is $25.00 - $28.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Salem,OR.

Application Deadline

This position is anticipated to close on Oct 2, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.