IT Helpdesk Support

SKIMS; Los Angeles (CA); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Healthcare benefits (up to 100%)

401(k) with up to 4% match

Unlimited PTO

Employee discounts

LinkedIn Learning access

Job summary

SKIMS is seeking an IT Helpdesk Support - Retail to ensure our stores run smoothly by delivering fast, thoughtful technical help for POS systems, mobile devices, and network connectivity. You will be the first point of contact for store teams and help maintain a seamless in-store customer experience.

Ideal candidates have 3–5 years in retail IT support, experience with Shopify POS, Mac/iOS devices, and Jira or Zendesk, and a strong customer-service mindset with the ability to work evenings or

Qualifications

• 3–5 years of experience in IT helpdesk or technical support, ideally in retail environments.
• Experience with POS systems (Shopify POS strongly preferred) and mobile devices.
• Familiarity with remote troubleshooting tools and ticketing systems (Zendesk, Jira).
• Strong customer service orientation with excellent verbal and written communication skills.

Responsibilities

• Provide first-line technical support to all SKIMS retail store locations via phone, Slack, ticketing system, or email.
• Troubleshoot and resolve POS, mobile device, printer, and network issues in a timely manner.
• Assist with store technology setup and support for new store openings, relocations, and events.
• Collaborate with Retail Operations, Facilities, and Store Design teams to ensure technology needs are met.
• Support onboarding and offboarding of retail team members, including account provisioning and hardware setup.
• Escalate unresolved issues to appropriate IT team members and follow through to resolution.
• Maintain IT knowledge base and update documentation for common support workflows.
• Track, update, and close tickets using SKIMS' internal ticketing system.
• Monitor systems and proactively identify issues that may impact store performance.
• Assist in regular audits to ensure compliance with IT and security protocols.

Skills

IT helpdesk experience

Retail IT support

POS troubleshooting

Customer service

Urgent problem solving

Flexible scheduling

Tools

Shopify POS

Zendesk

Jira

Mac/iOS devices

Job description

Compensation: $100,000 - $110,000 / year

Department: Technology

Location: Los Angeles or New York City

Compensation: $100,000 - $110,000 / year

Description

SKIMS is a solutions-oriented brand creating the next generation of underwear, loungewear, and shapewear. We set new standards by providing high-quality, inclusive products that support everybody. We’re disrupting the industry and redefining the future of fashion, and we’re looking for passionate, proactive team members to help drive our technology forward in retail.

About the Role

As IT Helpdesk Support - Retail, youll play a key role in ensuring our SKIMS retail stores run seamlessly by delivering fast, thoughtful, and effective technical support. You’ll be the first point of contact for store teams needing assistance with point-of-sale systems, mobile devices, network connectivity, and retail-specific tools. Your ability to troubleshoot efficiently and prioritize support tickets will directly impact the in-store customer experience.

Key Responsibilities

• Provide first-line technical support to all SKIMS retail store locations via phone, Slack, ticketing system, or email
• Troubleshoot and resolve POS, mobile device, printer, and network issues in a timely manner
• Assist with store technology setup and support for new store openings, relocations, and events
• Collaborate with Retail Operations, Facilities, and Store Design teams to ensure technology needs are met
• Support onboarding and offboarding of retail team members, including account provisioning and hardware setup
• Escalate unresolved issues to appropriate IT team members and follow through to resolution
• Maintain IT knowledge base and update documentation for common support workflows
• Track, update, and close tickets using SKIMS' internal ticketing system
• Monitor systems and proactively identify issues that may impact store performance
• Assist in regular audits to ensure compliance with IT and security protocols

Skills, Knowledge and Expertise

• 3-5 years of experience in IT helpdesk or technical support, ideally supporting retail environments
• Experience with POS systems (Shopify POS strongly preferred), Mac/iOS devices, and mobile payment systems
• Familiarity with remote troubleshooting tools and ticketing systems (e.g., Zendesk, Jira)
• Strong customer service orientation with excellent verbal and written communication skills
• Ability to stay calm under pressure and respond with urgency in high-stakes retail situations
• Flexible schedule, with occasional availability on evenings and weekends during key retail events
• Highly organized, detail-oriented, and a proactive problem-solver

Preferred

• Experience supporting fast-growing or high-volume retail environments
• Knowledge of networking basics (Wi-Fi, routers, VPN)
• Comfortable working with tools and penchant for being handy
• Experience with RFID technology in a retail environment

Must haves

50% of travel

Benefits, Culture and Perks

Benefits and Culture

• Up to 100% Company Paid Healthcare (medical, dental, vision)
• Kind Body Fertility Benefits
• 401(k) savings plan with up to 4% match
• Unlimited PTO
• Full Access to LinkedIn learning
• Employee Discounts

Perks (HQ Location)

• Free weekly catered lunch at HQ - M/T/W/Th
• Dog-Friendly office on a Thursday and Friday
• Free Swag Giveaways
• Annual Holiday Party
• Annual Summer Party
• Invitations to pop-ups and other company events
• Complimentary daily office snacks and beverages