IT Helpdesk Specialist (on-site)

USA Clinics Group; Northbrook (IL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Retirement Plan

Paid time off

Job summary

USA Clinics Group is seeking an IT Help Desk Support Specialist to support 170+ clinics nationwide from our Northbrook, IL corporate office. You will manage help desk tickets, assist with EMR and IT systems, and prioritize tasks across locations.

The ideal candidate has an Associate degree in IT or related field, 1–3 years help desk experience, and familiarity with Office 365, VoIP, and surveillance systems. Strong problem solving and teamwork are essential.

Qualifications

• Associates Degree in IT or related fields required, new grads welcome to apply.
• 1-3 years of experience in a similar role preferred.
• 1-2 years of Office 365 experience preferred.
• Basic knowledge of video surveillance systems such as Honeywell and Hikvision preferred.
• Basic knowledge of VoIP systems preferred.
• Functional knowledge of remote access, networking, Apple MDM, and PC configuration.
• Proven high level of problem solving, critical thinking and implementation skills.
• Ability to work both individually and as a member of a team.

Responsibilities

• Assisting offices in multiple states to ensure that computers and networking are in place.
• Working closely with corporate support teams
• Managing multiple projects
• Working with senior management to support the execution of company strategy
• Assisting with the integration of new locations, as added
• Providing IT support for the entire organization
• Additional duties as assigned

Skills

Problem solving

Critical thinking

Teamwork

Prioritization

Education

Associates Degree in IT or related fields

Tools

Office 365

VoIP systems

Video surveillance systems

Apple mobile device management

PC configuration

Remote access networking

Job description

Why USA Clinics Group?

Founded by Harvard-trained physicians with a vision of offering patient-first care beyond the hospital settings, we’ve grown into the nation’s largest network of outpatient vein, fibroid, vascular, and prostate centers, with 170+ clinics across the country. Our mission is simple: deliver life-changing, minimally invasive care, close to home.

We’re building a culture where innovation, compassion, and accountability thrive. While proud of our growth, we’re even more excited about what’s ahead, and the team we’re building to get there. We look forward to meeting you!

Why You'll Love Working with us:

• Rapid career advancement Competitive compensation package
• Positive, team-oriented environment Work with cutting edge technology
• Make a real impact on patients’ lives Join a fast-growing, mission-driven company

Position Overview

USA Clinics Group, Vascular Centers, and Fibroid Centers are growing and looking to add an IT Help Desk Support Specialist to our team! As an IT Help Desk Support Specialist you would be responsible for managing incoming help desk tickets and calls from 170+ clinics across the country. The successful candidate should be able to assist employees with IT issues in the office or questions on how to use IT systems, such as EMR, iPad applications, etc. This person should be highly organized and able to prioritize tasks based on level of importance.

Position Details

• Location: Corporate Office in Northbrook, IL
• Schedule: Full-time, Monday-Friday
• Hourly Pay: $20-26/hr

Responsibilities

• Assisting offices in multiple states to ensure that computers and networking are in place
• Working closely with corporate support teams
• Managing multiple projects
• Working with senior management to support the execution of company strategy
• Assisting with the integration of new locations, as added
• Providing IT support for the entire organizations
• Additional duties as assigned

• Associates Degree in IT or other related fields required, new grads are welcome to apply!
• 1-3 years of experience in a similar role preferred.
• 1-2 years of Office 365 experience preferred.
• Basic knowledge of various video surveillance systems, such as Honeywell and Hikvision, preferred.
• Basic knowledge of VoIP systems, preferred.
• Functional knowledge of remote access, networking, Apple mobile device management, and PC configuration
• Proven high level of problem solving, critical thinking and implementation skills
• Ability to work both individually and as a member of a team

• Health insurance (medical, dental, vision)
• Retirement Plan
• Paid time off (PTO) (vacation, sick)