IT Helpdesk Specialist Cambridge, MA

Morse Corp.; Cambridge (MA); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Potential for bonus, stock, and 401(k) match

Paid time off, medical, dental, vision, and life insurance

10 paid holidays per year

Open leave policy allowing flexible sick and vacation days

Job summary

Morse Corp. is seeking a versatile IT Helpdesk / Cybersecurity Specialist in Cambridge, MA to provide frontline technical support while assisting with critical cybersecurity initiatives. This role combines end-user support and IT operations with cybersecurity monitoring and compliance.

The ideal candidate has strong technical skills and a proactive mindset. Key responsibilities include troubleshooting systems, assisting with onboarding, and maintaining security solutions. Knowledge of IT and security principles is a must for this role.

Qualifications

• Strong troubleshooting skills with MacOS, Windows, and Linux.
• Knowledge of scripting in Bash/shell and Python.
• Understanding of cybersecurity principles, common IT architectures, and network protocols.
• Familiarity with system administration (account management, servers, virtualization, patching).
• Experience with vulnerability scanning tools and incident response processes.
• Strong written communication skills to create clear technical documentation.
• US Citizenship required and ability to obtain a US Security Clearance.

Responsibilities

• Provide Tier 1 and Tier 2 helpdesk ticket support for MacOS, Windows, and Linux environments.
• Onboard and support new employees, including account setup and hardware/software configuration.
• Troubleshoot and resolve issues with desktops, laptops, servers, and networks.
• Assist with cybersecurity tasks, including developing architecture, mitigating risks, and maintaining security solutions.
• Perform vulnerability scanning, system audits, and incident response in collaboration with the IT/Security team.
• Maintain awareness of evolving threats and threat actors; research and generate cyber threat intelligence.
• Review and investigate audit records for anomalies or signs of compromise.
• Support compliance oversight by documenting and tracking controls and mitigation steps.

Skills

Troubleshooting skills with MacOS, Windows, and Linux

Knowledge of scripting in Bash/shell and Python

Understanding of cybersecurity principles

Familiarity with system administration and virtualization

Experience with vulnerability scanning tools

Strong written communication skills

Job description

MORSE Corp is an employee owned, small business based in Cambridge, MA, Arlington, VA, and Seattle, WA with a history of fielding cutting‑edge technology. MORSE boasts a specially selected team of scientists, engineers, and software developers to deliver best‑in‑class technical solutions that solve difficult multidisciplinary problems faced by the US National Security Ecosystem.

MORSE is seeking a versatile IT Helpdesk / Cybersecurity Specialist to provide frontline technical support while assisting with critical cybersecurity initiatives. This role combines end‑user support, system troubleshooting, and IT operations with cybersecurity monitoring, compliance, and risk mitigation. The ideal candidate has strong technical skills, a proactive mindset, and a passion for solving problems across IT and security domains.

Responsibilities

• Provide Tier 1 and Tier 2 helpdesk ticket support for MacOS, Windows, and Linux environments.
• Onboard and support new employees, including account setup and hardware/software configuration.
• Troubleshoot and resolve issues with desktops, laptops, servers, and networks.
• Assist with cybersecurity tasks, including developing architecture, mitigating risks, and maintaining security solutions.
• Perform vulnerability scanning, system audits, and incident response in collaboration with the IT/Security team.
• Maintain awareness of evolving threats and threat actors; research and generate cyber threat intelligence and landscape warnings.
• Review and investigate audit records for anomalies or signs of compromise.
• Support compliance oversight by helping document and track controls and mitigation steps.

Requirements

• Strong troubleshooting skills with MacOS, Windows, and Linux.
• Knowledge of scripting in Bash/shell and Python.
• Understanding of cybersecurity principles, common IT architectures, and network protocols.
• Familiarity with system administration (account management, servers, virtualization, patching).
• Experience with vulnerability scanning tools and incident response processes.
• Strong written communication skills to create clear technical documentation.
• US Citizenship required and ability to obtain a US Security Clearance.

Compensation

$60,000 - $100,000 USD

Benefits

• Potential for bonus, stock, and 401(k) match.
• Paid time off, medical, dental, vision, and life insurance.
• 10 paid holidays per year.
• Open leave policy allowing flexible sick and vacation days.

EEO & Diversity

As set forth in MORSE Corp’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

We do not discriminate against veterans. As a government contractor subject to the VEVRAA, we request voluntary self‑identification of protected veteran status to measure the effectiveness of our outreach and recruitment efforts.

We do not discriminate on the basis of disability. Voluntary self‑identification of disability status is requested; information will be confidential and not used in hiring decisions.