IT Helpdesk Specialist — Customer Support

Army National Guard Units; Columbus (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Army National Guard in Columbus, OH is seeking an IT Specialist (Customer Support) to deliver frontline IT services in the customer support service desk. You will assist users, install and configure systems, troubleshoot issues, and provide training as needed to meet requirements.

This role emphasizes attention to detail, strong customer service, and effective communication in a government IT environment.

Qualifications

• IT-related experience demonstrating key competencies.
• Ability to communicate clearly with customers and colleagues.
• Experience in service desk or IT customer support is preferred.

Responsibilities

• Deliver customer support services including installation, configuration, troubleshooting and training.
• Provide user assistance and resolve service desk requests to meet requirements.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Job description

Army National Guard in Columbus, OH is seeking an IT Specialist (Customer Support) to deliver frontline IT services in the customer support service desk. You will assist users, install and configure systems, troubleshoot issues, and provide training as needed to meet requirements.

This role emphasizes attention to detail, strong customer service, and effective communication in a government IT environment.