IT Helpdesk Operations Manager

adams; Alamosa (CO); On-site; USD 52,200 - 62,600; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Retirement savings plans

Job summary

Adams State University in Alamosa, CO is seeking a Helpdesk Manager to oversee the management of the CS helpdesk and develop support processes. The role includes supervising student workers and ensuring effective technical support for campus constituents.

Ideal candidates will hold a Bachelor's Degree, have a minimum of 1 year of IT support experience, demonstrate strong communication skills, and be authorized to work in the United States. The position offers a competitive salary and comprehensive benefits.

Qualifications

• Minimum of 1 year professional work experience in an IT support-related field.
• Experience supervising and leading a team.
• IT experience with common technologies.

Responsibilities

• Oversee the helpdesk function for the Computing Services Department.
• Coordinate requests for technical support via multiple channels.
• Create and update help documentation.

Skills

Customer service skills

Written communication skills

Oral communication skills

Team supervision

Education

Bachelor's Degree

Tools

Microsoft Windows

Microsoft Office

Google applications

Apple Macintosh

Job description

Adams State University in Alamosa, CO is seeking a Helpdesk Manager to oversee the management of the CS helpdesk and develop support processes. The role includes supervising student workers and ensuring effective technical support for campus constituents.

Ideal candidates will hold a Bachelor's Degree, have a minimum of 1 year of IT support experience, demonstrate strong communication skills, and be authorized to work in the United States. The position offers a competitive salary and comprehensive benefits.