IT Helpdesk Manager — Lead & Scale Denver Tech Support

Trueanomalyinc; Denver (CO); On-site; USD 105,000 - 140,000; Full time

Benefits offered by this job

Health benefits

401K

Parental Leave

Job summary

True Anomaly is looking for an experienced IT Helpdesk Manager in Denver to lead a dynamic team. In this pivotal role, you will mentor technicians while ensuring high-quality IT support and service delivery. It’s a great opportunity to establish processes from the ground up and grow the team's potential. Candidates should possess strong technical support experience and leadership skills, with a focus on continuous improvement and effective communication.

The position includes a salary range of $105,000 to $140,000 based on experience, along with equity and comprehensive benefits.

Qualifications

• 5+ years in a technical support or helpdesk environment.
• 2+ years managing technical teams in a high-growth context.
• Comfortable leading and getting hands dirty.

Responsibilities

• Lead and mentor Denver-based helpdesk technicians.
• Own tier 1 SLA compliance and service quality.
• Identify systemic issues in ticket trends.

Skills

Technical support expertise

Team management experience

Jira Service Management proficiency

Windows and macOS support knowledge

Strong communication skills

Tools

Jira Service Management

Cloud identity platforms

Job description

True Anomaly is looking for an experienced IT Helpdesk Manager in Denver to lead a dynamic team. In this pivotal role, you will mentor technicians while ensuring high-quality IT support and service delivery. It’s a great opportunity to establish processes from the ground up and grow the team's potential. Candidates should possess strong technical support experience and leadership skills, with a focus on continuous improvement and effective communication.

The position includes a salary range of $105,000 to $140,000 based on experience, along with equity and comprehensive benefits.