IT Helpdesk & Endpoint Security Specialist

Tecbomo; California (MD); On-site; USD 52,000 - 68,000; Full time

Job summary

TECBOMO is seeking an IT Helpdesk Support Specialist to serve as the primary point of contact for technical assistance across our corporate infrastructure and MSP client portfolios. You will diagnose, troubleshoot, and resolve hardware, software, network, and security issues, delivering elite customer service while maintaining uptime and compliance.

Located on-site in California, MD, this full-time role requires strong Microsoft 365, Azure/Entra ID, AD management, and modern RMM/Ticketing

Qualifications

• 2-4 years of dedicated IT helpdesk or MSP experience.
• Strong Microsoft 365 Administration, Azure/Entra ID, and AD management.
• Proficient with RMM and ticketing tools.
• Certifications preferred: CompTIA A+, Network+, Security+ or MS Modern Desktop.
• Excellent communication and ability to explain technical details to non-technical users.

Responsibilities

• Respond to client and internal IT requests via tickets, email, and phone.
• Diagnose and resolve issues across OS and enterprise apps.
• Prioritize and escalate tickets to senior engineering as needed.
• Provision and manage user endpoints, MFA, and identity lifecycle.
• Monitor and secure endpoints with MDM/RMM tools.
• Enforce cybersecurity policies and assist in vulnerability remediation.
• Document assets, licenses, network configurations, and resolutions.

Skills

Microsoft 365 Administration

Azure/Entra ID

Active Directory

Networking basics

RMM tools

Tools

ConnectWise

NinjaOne

PSA/Ticketing platforms

Job description

TECBOMO is seeking an IT Helpdesk Support Specialist to serve as the primary point of contact for technical assistance across our corporate infrastructure and MSP client portfolios. You will diagnose, troubleshoot, and resolve hardware, software, network, and security issues, delivering elite customer service while maintaining uptime and compliance.

Located on-site in California, MD, this full-time role requires strong Microsoft 365, Azure/Entra ID, AD management, and modern RMM/Ticketing