IT Helpdesk Administrator

EMCOR Group, Inc.; Des Moines, Northern (IA, KY); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health Insurance options

Dental & Vision options

Short & Long Term Disability plans

Life Insurance plans

401k options w/match(es)

Vacation, Sick & Holiday pay

Job summary

Baker Electric, Inc., a subsidiary of EMCOR Group, is seeking an IT Helpdesk Administrator for our Des Moines, IA area team. The role supports IT requests from employees and offices, including Active Directory maintenance, asset coordination, and access for new hires and terminations. The position is in-office with remote options as necessary.

Preferred hours are 7:00 a.m. – 4:00 p.m., Monday through Friday.

Qualifications

• Minimum 1-3 years related experience

Responsibilities

• Set up computers, software, printers, and mobile devices; maintain inventory
• Decommission end-of-life IT assets responsibly
• Manage antivirus and patching for OS and servers
• Provide Active Directory support for users
• Maintain and monitor server backups
• Handle end-user IT help desk tickets in ServiceNow and close tickets promptly
• Provide user education and create documentation for non-technical users
• Adhere to IT SOPs for Baker Electric and EMCOR
• Collaborate with external IT vendors and EMCOR IT on projects
• Assist with IT department budgeting and strategic planning
• Organize tasks efficiently to maximize end-user benefit while controlling costs
• Escalate critical issues with proposed resolutions to IT Manager/Executive Team
• Adhere to all company policies and safety programs
• Perform other duties as needed

Skills

Written and verbal communication

Customer service

Relationship building

Organization

Attention to detail

Task management

IT troubleshooting

Windows environments

Education

High school diploma or equivalent

Associates degree or higher preferred

CompTIA A+ Certification

MAT Certification

Tools

Cortex XDR

Tanium

Bitlocker

Microsoft Azure

SharePoint

Cohesity

MS Office 365

Job description

About Us

We are a full-service electrical contractor offering commercial, industrial, residential, voice/data cabling, traffic signalization, and underground installations. We have extensive experience in both commercial and industrial electrical contracting, as well as installation and support for residential homes and buildings.

Job Summary

Job Title: IT Helpdesk Administrator

Reports to: IT Manager

Location: Des Moines, IA

FLSA Status: Full-Time / Non-Exempt

Since 1946 Baker Electric has served the electrical needs of Des Moines and Central Iowa. We perform all types of electrical work including commercial, industrial, residential, voice/data cabling, traffic signalization and underground installations. We continue to strive towards excellence by employing individualswith the intelligence, talent, and skills required to contribute to our growth and success and by focusing on employees’ individual performance and unification with the team!All successful employees are focused on customer satisfaction and dedicated to meeting our vision of an inclusive and unified workforce.

Position Description. The IT Helpdesk Administrator is a critical role within Baker Electric, Inc., a subsidiary of publicly traded EMCOR Group, Inc., and is located with the Des Moines, IA area. The position supports all IT-related requests from employees, field and office, including, but not limited to, Active Directory maintenance, company property coordination, assisting with new hire and termination access, general security and maintenance update duties. The position is in-office, with remote options as necessary only. Preferred hours: 7:00 a.m. – 4:00 p.m., M-F.

Essential Duties & Responsibilities

Example Duties/Responsibilities:

• Computer, software, printer, & mobile device setup, maintenance and inventory Vista
• Decommissioning and proper disposal of end-of-life IT assets
• Antivirus and patch management/monitoring for computer and server operating systems
• Provide intermediate level Active Directory Users & Computers Support
• Facilitate server backup maintenance and monitoring
• Provide end user technical help desk support and manage Helpdesk tickets in ServiceNow. Respond to end-users and close tickets in a timely manner
• Provide relevant education and training and create documentation for non-technical end users
• Ensure that all Baker Electric and EMCOR Information Technology SOP’s are met
• Work with outside IT vendor(s) and/or EMCOR IT to manage various projects and initiatives
• Assist with IT Department strategic planning and budgeting
• Execute tasks in an organized and systematic fashion, with the drive to obtain the highest level of benefit for the greatest number of end users, while being mindful of cost and applicable man-hours
• Escalate critical and/or sensitive issues to the IT Manager / Executive Team with recommendations for resolution.
• Comply with all Company operating policies, procedures, and safety programs as established.
• Perform additional assignments as required by the needs of the company or as directed by executives.
• Other related duties as assigned

Qualifications

QUALIFICATIONS. To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Preferred Education and Experience (Knowledge)

• Minimum 1-3 years related experience
• High school diploma or equivalent required: Associates Degree or higher preferred
• Preferred CompTIA A+ Certification and Microsoft Technology Associate (MAT) Certification

Required Attributes and Competencies (Skills)

• Must possess excellent written and verbal communications skills, effectively in the English language
• Possess exceptional customer service skills, patient, well organized, and a good communicator
• Must have ability to build positive working relationships with multiple levels of employees, management, suppliers, and customers
• Self-motivated, takes initiative with tasks and executes with a high level of attention to detail
• Must demonstrate integrity, honesty, professionalism and commitment to company values
• Must demonstrate ability to effectively organize and manage multiple tasks and to meet frequent deadlines
• Expertise in computer software, hardware maintenance, and technical support (i.e., Cortex XDR, Tanium, Bitlocker, Microsoft Azure, SharePoint , Cohesity, MS Office 365)
• Experience with repairing, diagnosing, and upgrading PC hardware and basic network troubleshooting
• Familiarity with Windows based operating systems and web based applications, include ERP systems or other construction/financial software packages

Physical Demands

Physical Requirements (Ability)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, see, talk, and hear. The employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls. The employee is regularly required to walk, reach with hands and arms, climb or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up /exert force up to 200 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

The employee may be required to commute to field locations and project sites and be able to navigate around the job site locations.

Work Environment

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee should expect to sit for long periods in front of a computer and also travel to field locations as needed.

While visiting field locations, the employee may be required to be outdoors, exposed to outside weather conditions, extended exposure to sunlight, moisture, cold and heat. The noise level in the work environment is usually moderate to loud.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.

Benefits

Health Insurance options, including CDHP, HMO, Core & Basic

Dental & Vision options

Short & Long Term Disability plans

Life Insurance plans

401k options w/match(es)

Vacation, Sick & Holiday pay

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.

Affirmative Action Policy

Please review our Affiantive Action Policy.

Geographic Disclosure

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