IT Help Desk Technician — Retail Systems Support

Yesway-; Fort Worth (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance

Health Savings Account

Flexible Savings Account

Company Paid Disability

401K with Company Match

Paid Vacation

Job summary

Yesway, headquartered in Fort Worth, Texas, seeks a motivated IT Helpdesk professional to triage and resolve Tier 1 incidents for our retail systems. You will support POS, back-office applications, and card/fuel transactions, provisioning apps and hardware as part of onboarding/offboarding processes.

The role emphasizes strong troubleshooting, teamwork, and exceptional communication to set customer expectations and maintain service standards across multiple stores.

Qualifications

• 2+ years in a customer-facing support role (Retail/Customer Service/IT Helpdesk).
• POS and Back-Office systems experience.
• Windows OS, O365, PCs, printers, networking basics.
• 1+ year experience with ServiceNow.
• Solid troubleshooting and strong communication skills.
• Ability to prioritize work to meet goals.
• Familiarity with PDI/Enterprise 8 is a plus.

Responsibilities

• Triage, own, and resolve Tier 1 Service Desk incidents and requests via ServiceNow.
• Provide operational support of Yesway retail systems infrastructure including POS, back office, and card/fuel transactions.
• Provision applications per documented processes to ensure compliance.
• Provision and retrieve hardware and track asset records; manage onboarding/offboarding.
• Perform hands-on fixes at the desktop level and install/upgrade software and hardware.
• Triage, troubleshoot and resolve hardware/software issues via remote tools.
• Follow escalation procedures and suggest process improvements.
• Maintain internal and end-user technical documentation.
• Other duties as assigned.

Skills

Customer support

POS & back-office

Windows OS & O365

ServiceNow

Networking basics

Troubleshooting

Communication

PDI/Enterprise 8

Education

Associate or bachelor's degree

Tools

ServiceNow

Job description

Yesway, headquartered in Fort Worth, Texas, seeks a motivated IT Helpdesk professional to triage and resolve Tier 1 incidents for our retail systems. You will support POS, back-office applications, and card/fuel transactions, provisioning apps and hardware as part of onboarding/offboarding processes.

The role emphasizes strong troubleshooting, teamwork, and exceptional communication to set customer expectations and maintain service standards across multiple stores.