IT Help Desk Technician (Full-Time)

Providence Bank - North Carolina; Rocky Mount (NC); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Paid time off

Vision insurance

Job summary

Providence Bank – North Carolina is seeking a friendly teller to handle branch transactions in accordance with policies and regulatory requirements. Superior customer service is essential as you balance cash, answer questions, and cross-sell bank products across branches.

You will perform paying/receiving duties, balance the cash drawer, and assist with outages or account issues while ensuring BSA compliance. Travel for teller training is required, and a high school diploma is needed.

Qualifications

• High School diploma or equivalent.
• Ability to travel for teller training.
• All Providence Bank employees are responsible for BSA compliance.

Responsibilities

• Superior customer service – greet customers, be friendly, use customer’s name and thank them for business.
• Perform paying and receiving teller duties: check cashing, deposits and payments.
• Balance the cash drawer accurately.
• Answer account-related questions for customers.
• Cross-sell bank products and services.
• Research outages and customer account issues.
• Provide coverage to all branch locations.
• BSA compliance.
• Other duties as assigned.

Skills

Customer service

Cash handling

Communication

Interpersonal skills

Computer proficiency

Basic math

Team support

English fluency

Education

High School diploma or equivalent

Ability to travel for teller training

BSA compliance responsibility

Job description

Participate in the handling of branch teller transactions based on operating policies and procedures and in compliance with all regulatory requirements. Superior customer service will be required in handling all transactions. A proactive focus on efficiency, timeliness and sales/referrals to ensure all customer needs are satisfied.

DESCRIPTION OF PRIMARY DUTIES:

• Superior customer service – Basic principles such as greeting each customer, smiling, using the customer’s name, ensuring accuracy of all transactions and thanking each customer for their business.
• Perform all duties of a paying and receiving teller to include, but not limited to: check cashing, deposits, and taking payments of all types.
• Accurately handle all transactions – balancing of the cash drawer
• Answer all account related questions for the customer
• Cross sell all of the Bank’s products and services
• Research outages and customer account issues
• Provide coverage to all branch locations
• BSA Compliance
• Other duties as assigned

SKILLS AND ABILITIES REQUIRED:

• High level of computer competency skills
• Ability to complete teller training in the required time frame
• Ability to effectively communicate orally and in writing
• Good interpersonal skills
• Ability to use a personal computer and other basic office machines
• Ability to perform basic math problems
• Ability to provide excellent customer service and provide support to the team
• Capability to lift 50 pounds
• Ability to speak fluent English

EDUCATION/TRAINING REQUIREMENTS:

• High School diploma or equivalent
• Ability to travel for required teller training
• All Providence Bank employees are responsible for Bank Secrecy Act (BSA) compliance.

GENERAL NOTICE

This position description describes the general nature and level of work performed by the employee assigned to this position and should not be interpreted as all inclusive. It does not state or imply that these are the only duties and responsibilities assigned to the position. The employee may be required to perform other job-related duties. All requirements are subject to change and to possible modification to reasonably accommodate individuals with a disability.

This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the employer and requirements of the position change.

Providence Bank is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC

Pay: Up to $15.00 per hour

Expected hours: 40.0 per week

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Cash handling: 1 year (Preferred)