IT Help Desk Technician - Associate_ Division of Information Systems

University of Mississippi Medical Center; Jackson (MS); Sur place; USD 19 000 - 30 000; Plein temps

Résumé du poste

The University of Mississippi Medical Center is seeking an IT Help Desk Technician - Associate in Jackson, MS. This role provides first-tier technical assistance to UMMC device users, handles inquiries, and contributes to a collaborative IT team environment.

Responsibilities include logging and routing requests via the ticketing system, using remote tools for troubleshooting, and documenting resolutions. A degree (Associate or Bachelor's) is required along with strong communication skills.

Qualifications

• Degree (Associate's or Bachelor's) required.
• Strong verbal and written communication skills.
• Ability to work independently in a 24x7x365 team environment.
• Proficiency in Microsoft Office suite.

Responsabilités

• Handle rotating call phone system and team email communications.
• Document issues accurately in ticketing system with clear problem statements.
• Assess urgency and route to appropriate technical teams.
• Use remote support tools to gather details for troubleshooting.
• Contribute to team documentation and share problem trends with leadership.

Connaissances

Interpersonal skills

Communication

Analytical thinking

Independent work

Adaptability

MS Office proficiency

Formation

Associate or Bachelor degree

Description du poste

Job Requisition ID: R00048138

Job Category: Professional and Technical Organization: SER-DIS-Help Desk & Asset Management

Location/s: Main Campus Jackson

Job Title: IT Help Desk Technician - Associate_ Division of Information Systems

Job Summary: Provides first tier technical assistance and problem resolution to UMMC IT device users. Receives, processes, and documents technical inquiries from UMMC user base. Participates in a robust team environment.

Education & Experience

Education and Experience Required: Degree (Associate's or Bachelor's)

Certifications, Licenses or Registration required: N/A

Knowledge, Skills & Abilities

• Strong, positive, and professional interpersonal skills to interact with a wide range of constituencies.
• Strong verbal and written communication skills.
• Ability to analyze and synthesize information, determine solutions, and evaluate the usefulness of a solution.
• Ability to work independently in a 24x7x365 robust team environment.
• Ability to comprehend and apply knowledge to new or changing situations.
• Proficiency in Microsoft office suite of products.

Responsibilities

• Actively participates in rotating call phone system, team email account, end user self-service ticket creation and other methods of UMMC customer communication of technical issues and requests.
• Thoroughly documents or modifies customer documentation in ticketing software to successfully convey the problem or request.
• Uses provided guidelines.
• Appropriately determines and documents the urgency of the customer's inquiry.
• Utilizes remote support software to further define the details of problems, providing screen shots and/or other pertinent information for further troubleshooting by upper level support teams.
• Provides resolution or routes problem or request to appropriate technical support team.
• Participates in special projects as directed by the department manager.
• Provides input into all team documentation to ensure accuracy and appropriate updates.
• Recognizes and reports problem trends to leadership based on incoming customer communications.

The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time.

Physical and Environmental Demands

Requires occasional working hours significantly beyond regularly scheduled hours, occasional travelling to offsite locations, occasional activities subject to significant volume changes of a seasonal/clinical nature, occasional bending, occasional reaching, frequent sitting, occasional standing, occasional twisting, and occasional walking. (occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more)

Time Type: Full time

FLSA Designation/Job Exempt: No

Pay Class: Hourly

FTE %: 100

Work Shift:

Benefits Eligibility: Grant Funded:

Job Posting Date: 10/16/2026

Job Closing Date (open until filled if no date specified):

The University of Mississippi Medical Center is committed to educating the next generation of health professionals, discovering new cures and treatments and providing the highest quality health care. We foster environments that support respect, compassion and belonging for all faculty, staff and students as well as patients and visitors. Our employment, academic, research and clinical care practices reflect these commitments.

UMMC is an equal opportunity employer and prohibits discrimination and harassment on the basis of race, color, national origin (including limited English proficiency and primary language), disability, age, sex (as that term is defined in applicable laws such as 45 CFR § 92.101(a)(2) and binding court decisions), religion, genetic information, veteran’s status and any other status protected by applicable law. UMMC also prohibits retaliation against those who report discrimination or harassment and against those who participate in the Medical Center’s investigation and handling of such reports.

Further, UMMC complies with all applicable statutes, regulations and executive orders regarding sex discrimination, sexual harassment, domestic and dating violence, sexual assault and stalking, including but not limited to Title IX of the Education Amendments of 1972 and its implementing regulations which prohibit discrimination on the basis of sex in any education program or activity UMMC operates including in admission and employment, the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistic Act (“Clery Act”) and the Campus Sexual Violence Elimination Act (“SaVE Act”). UMMC’s commitment to nondiscrimination applies to all of its programs, services, opportunities and activities, including but not limited to all employment, academic, research and clinical care practices and extends to all students, applicants for admission, employees, applicants for employment, affiliates, subcontractors, on-site contractual staff, third party or community members, visitors to any of our campuses and others participating in UMMC programs or receiving UMMC services. With respect to employment in particular, this commitment applies to all employment decisions including but not limited to recruitment, employment, training, promotion, compensation, benefits, disciplinary actions and termination.

UMMC maintains an affirmative action program in accordance with applicable laws. Consistent with these laws, UMMC takes affirmative action to recruit, employ, advance and prevent discrimination against qualified individuals.

For additional information, please check here: Know Your Rights: Workplace discrimination is illegal (eeoc.gov).

In compliance with Section 1557 of the Patient Protection and Affordable Care Act and other federal civil rights laws and to ensure individuals with disabilities and those with limited English proficiency have meaningful access to, have an equal opportunity to participate in and have an equal opportunity to enjoy the benefits of our programs, activities, services and other benefits, UMMC provides the following in a timely manner and free of charge: reasonable modifications to our policies, practices, or procedures for qualified individuals with disabilities when such modifications are necessary to avoid discrimination on the basis of disability; appropriate auxiliary aids and services for individuals with disabilities (including individuals’ companions with disabilities) which may include qualified sign language interpreters and written information in other formats including braille and large print and language assistance services for individuals with limited English proficiency (including individuals’ companions with limited English proficiency) which may include qualified interpreters and information written in other languages.

Complaint Process

You may request additional information, accommodation or file a complaint through the applicable process identified below.

Inquires or complaints relating to discrimination or other employment issues may be referred to the Office of Employee Relations, 2500 North State Street, Jackson, Mississippi 39216-4505 or emailed to [e-mail].

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