IT Help Desk Technician

Tooele County School District; Tooele (UT); On-site; USD 27,000 - 38,000; Full time

Job summary

Tooele County School District is seeking a Technology Department Help Desk Technician to support district employees with computer issues. The role includes password resets, remote imaging, and end-user support with a focus on clear communication and customer service.

Hours range 7:00 am to 6:00 pm, Monday–Friday. Requires strong teamwork and ability to work independently, with potential field assignments and confidentiality in handling data.

Qualifications

• High School Diploma required
• Related college or technical school coursework
• College degree preferred
• CompTIA A+ certification and/or related certifications preferred

Responsibilities

• Provide excellent customer service and prompt support.
• Handle incoming calls, messages, emails, and walk-ins.
• Provide assistance to Staff, Students, and Parents for technology needs.
• Maintain confidentiality of district information and secure data handling.
• Strategically assign work tickets to field technicians when needed.
• Setup/image machines using SCCM/Intune or similar systems.
• Ensure district device security compliant with policies; assist investigations.
• Assist with asset management and district audits as needed.
• Manage time using work order software and track progress.
• Diagnose problems via phone communications.
• Understand and support a K-12 education environment.
• Communicate technical directions clearly over the phone.
• Occasionally work in the field or warehouse when volume is low.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Troubleshooting

End user support

Teamwork

Education

High School Diploma

CompTIA A+ certification

College coursework preferred

Tools

Windows

Mac OS X

iOS

Android

Linux

Intune

SCCM

Job description

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Frontline Applicant Tracking - Tooele County School District

• Position Type:
  Information Technology/ IT Help Desk Technician
• Date Posted:
  9/17/2026
• Location:
  District Office
• Closing Date:
  09/22/2026

Job Description:Technology Department Help Desk Technician

Under the direct supervision of the Network Operations Supervisor, theresponsibility of thehelp desk technician is to ensure that incoming calls are answered, logged, and correct solutions provided to school district employees. The help desk technician performsfunctions such as: resetting passwords, troubleshooting end user computerproblems and imaging computers remotely. Clear and concise communication skills are essential as well as a friendly demeanor. Theymust be able to work in groups as well as independently. They areassigned to the Technology Department network operations centerwhere they provide day-to-day service, but may be given other assignments during periods of infrequent calls.The hours of this position may vary between 7:00 am to 6:00 pm Monday-Friday.

Responsibilities

• Excellent customer service and commitment to providing prompt support and assistance.
• Handle incoming phone calls, instant messages,emails, and walk-ins.
• Provide excellent customer service to Staff, Students, and Parents as they call in for technology related needs.
• Maintains strict confidentiality of student, employee, and district information and ensures appropriate handling of sensitive data, accounts, systems, and devices in accordance with district policies and applicable privacy requirements.
• Strategically assign work tickets to field technicians when needed.
• Be able to understand how to setup/image machines through the use of Microsoft System Center Configuration Manager Server, Intune,or similar systems.
• Ensures security is set on district devices and in compliance with security best practices as directed by the Information Security Officer. Assists with device investigations.
• Works with the Inventory Manager to help maintain and control technology assets in assigned sites through the asset management system; and assists with district technology audits as needed.
• Be able to understand and manage time by utilizing work order software.
• Be able to accurately diagnose problems through phone conversation.
• Be familiar with a K-12 educationenvironment.
• Be able to understand and follow specific or technical directions as well as clearly communicate those directions across the phone.
• Works out in the fieldwith technicians or at the warehouse when call volume is low.
• Performs other duties and related tasks as assigned.
• Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all-inclusive of every task or responsibility.

Formal Education and Certifications

• High School Diploma required
• Related college or technical school coursework.
• College Degree Preferred
• CompTIA A+ certification and/or CompTIA/related, helpful, industry standard certifications preferred.

Knowledge and Experience

• 1-3years experience providing help desk services or similar type service preferred
• Experience in diagnosing, troubleshooting, end user support both in person and remotely preferred
• Experience withdesktop and mobile operating systems (e.g.Mac OS X, Windows, IOS, Android, Linux etc.)
• Ability totrackindividual progress and completeindividual tasks assigned by a supervisor or self
• Must possess and maintain a Utah drivers license
• Must be team oriented

Personal Attributes

• Strong team oriented character
• Must maintain a positive service pattern
• Must have excellent communication skills, both written and verbal
• Must possess an ability to collaborate and communicate clearly and effectively with all employees
• Must maintain the ability to meet deadlines
• Must possess a high degree of analytical and troubleshooting abilities
• Must be able to work well and maintain composure under the pressures of a dynamic and fast-paced environment

Contract:

Full-time, 8 hrs per day, year-round employment
Benefit Eligible
FY27Support Professional Salary Schedule; Starting: Rate 2, Level F $23.54

Need Help?

We're here to help! For questions regarding position qualifications or application procedures, please contact Tooele County School District directly at [e-mail]

For technical questions regarding the AppliTrack system, please contact the AppliTrack help desk using the Request Technical Help link below.