IT Help Desk Technician

Signal Energy LLC; Tennessee; Hybrid; USD 52,000 - 72,000; Full time

Job summary

CoVolt Power in Chattanooga, TN is seeking an IT Support Technician to join the Digital Technology team. This hybrid role (4 days in office, 1 remote) provides Level 1–2 help desk support, troubleshooting for Windows, Microsoft 365, and devices, and contributes to device enrollment, security, and lifecycle management.

The ideal candidate will have 2+ years in corporate IT, strong troubleshooting, and customer-focused service mindset, with experience in Intune and Entra ID.

Qualifications

• 2+ years in Help Desk/IT Support in a corporate setting.
• Experience with Windows OS and Microsoft 365.
• Knowledge of Entra ID, Microsoft 365, and Exchange Online.
• Experience with Intune and endpoint management.
• Experience supporting iOS and Android devices.
• Understanding of basic networking (TCP/IP, DNS, DHCP, VPN).
• Familiarity with MFA and IAM concepts.
• Experience using IT service management/ticketing platforms.
• Strong troubleshooting and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities with attention to detail.
• Able to work independently and with teams.

Responsibilities

• Provide Level 1 and 2 IT support via service platform, phone, Teams, email, and in person.
• Troubleshoot Windows, Microsoft 365, mobile devices, VPN, Wi-Fi, and peripherals.
• Own incidents through resolution; escalate when needed.
• Document tickets accurately and meet SLAs.
• Deploy and support end-user devices and peripherals.
• Manage device enrollment and policy deployment via Intune.
• Coordinate hardware diagnostics and warranty/replacements.
• Maintain hardware inventory and software licensing records.
• Support Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint).
• Assist onboarding/offboarding including device enrollment and access.

Skills

Troubleshooting

Customer service

Communication

Multitasking

Problem-solving

Team collaboration

Education

Associate's or Bachelor's degree in IT/CS

Tools

Microsoft Intune

Microsoft Entra ID

Exchange Online

Microsoft 365

Job description

CoVolt Power is a leading utility-scale EPC (Engineering, Procurement & Construction) company specializing in the design and delivery of solar, battery energy storage (BESS), and high-voltage infrastructure. Since its founding in 2005, the company has built a reputation for de-risking project delivery and providing creative, integrated solutions that span the power and digital infrastructure sectors.

Consistently ranked as a top-tier EPC, CoVolt Power leverages a mission-driven approach to safety and quality, delivering thousands of megawatts in renewable assets that support a more resilient and sustainable energy future for developers, utilities, independent power producers (IPPs), and data center operators across North America.

The Role

CoVolt Power is seeking an IT Support Technician to join our Digital Technology team in Chattanooga, TN (4 days in office, 1 remote). This role serves as a key member of the support organization, providing technical assistance and a high-quality support experience to employees across corporate offices, remote locations, and project sites.

The IT Support Technician will troubleshoot hardware, software, mobile device, identity, Microsoft 365, and connectivity issues while supporting device management, asset lifecycle activities, and employee onboarding and offboarding.

The ideal candidate is customer-focused, highly organized, technically capable, and comfortable taking ownership of issues through resolution in a fast-paced environment.

Key Responsibilities

• Provide Level 1 and Level 2 technical support through the IT service management platform, phone, Teams, email, and in-person support.
• Troubleshoot and resolve Windows, Microsoft 365, mobile device, hardware, software, printing, peripheral, VPN, Wi‑Fi, and connectivity issues.
• Maintain ownership of incidents and service requests through resolution, escalating complex issues to appropriate internal teams, vendors, or managed service providers when necessary.
• Maintainaccurateticket documentation and support established service-levelobjectives.
• Deploy and support monitors, docking stations, printers, peripherals, conference room technology, and other end‑user equipment.
• Support device enrollment, configuration, compliance, and policy deployment through Microsoft Intune.
• Perform basic hardware diagnostics and coordinate warranty repairs or equipment replacement.
• Maintainaccuratehardware inventory, software licensing, and asset assignment records and support equipment refresh and lifecycle activities.
• Coordinate recovery of company devices and securely prepare returned equipment for reassignment or disposalin accordance withcompany standards.
• Support Microsoft 365 services, including Outlook, Teams, OneDrive, SharePoint, Office applications, and Exchange Online.
• Perform approved user administration activities within Microsoft Entra ID and Microsoft 365, including password resets, MFA troubleshooting, account lockouts, group membership, and access requests.
• Support employee onboarding and offboarding activities, including device enrollment, authentication, access, peripherals, and equipment recovery.
• Provide support for company‑managed iOS and Android mobile devices.
• Create andmaintaintechnical procedures, troubleshooting guides, knowledge articles, and end‑user documentation.
• Identifyrecurring issues and contribute to root cause analysis, process improvement, automation, and problem management activities.
• Participate in technology deployments, upgrades, and Digital Technology modernization initiatives.
• Follow established cybersecurity, change management, asset management, and access control requirements.

Required Skills and Experience

• 2+yearsof experience in Help Desk, Service Desk, Desktop Support, or IT Support within a corporate environment.
• Experience supporting Windows operating systems and Microsoft 365 applications.
• Working knowledge of Microsoft Entra ID, Microsoft 365, and Exchange Online.
• Experience or working knowledge of Microsoft Intune and endpoint management.
• Experience supporting iOS and Android mobile devices.
• Knowledge of basic networking concepts, including TCP/IP, DNS, DHCP, VPN, and wireless connectivity.
• Understanding of MFA and basic identity and access management concepts.
• Experience using an IT service management or ticketing platform.
• Strong troubleshooting and problem‑solving skills.
• Strong verbal, written, and interpersonal communication skills.
• Ability to manage multiple priorities whilemaintainingattention to detail.
• Ability to work independently and collaboratively in a fast‑paced environment.
• Strong commitment to customer service and delivering a positive employee experience.

Preferred Qualifications

• Associate'sorBachelor's degree in Information Technology, Computer Science, ora relatedfield.
• Experience supporting Microsoft Intune-managed devices and Microsoft Entra ID.
• Familiarity with Windows Autopilot and modern endpoint management.
• Experience supporting geographically distributed, remote, or field‑based employees.
• Experience in construction, engineering, field operations, or a similar environment.
• Experience working within an ITIL-based service environment.
• CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft 365, Endpoint Administrator, or similar technical certifications.

What We're Looking For

We are looking for someone who combines strong technical troubleshooting skills with acustomer-first mindset anda high levelof ownership and accountability. The right candidate will take responsibility for issues through resolution, communicate effectively with both technical and non-technical employees, and know when to engage other Digital Technology resources or service providers.

This individual should be organized, dependable, adaptable, and comfortable working in a growing environment. We value someone who looks beyond resolving the immediate ticket toidentifyrecurring problems, improve documentation, simplify processes, and find opportunities for automation and continuous improvement.

Important Interview Policy:

To ensure a focused conversation and protect the privacy of both our candidates and team members, the use of AI note-takers, recording devices, or real-time transcription software is strictly prohibited during this interview. If an unauthorized bot joins the meeting, our team will ask for it to be removed before beginning the interview. Thank you for your cooperation!

CoVolt Power is an Equal Opportunity Employer and uses E-Verify.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.