IT Help Desk Technician

STI; Nashville (TN); On-site; USD 38,000 - 60,000; Full time

Job summary

STI in Nashville, TN is seeking an IT Help Desk Technician to be the first point of contact for customers seeking technical assistance by phone or email. The role involves remote troubleshooting, diagnostic questioning, and providing timely issue resolution.

Responsibilities include supporting DHS applications, software installation, remote access to resolve problems, and managing password unlocks. This position requires strong communication and problem solving to maintain service quality.

Qualifications

• First point of contact for customers seeking technical assistance via phone or email.
• Ability to troubleshoot remotely via diagnostic questions and techniques.
• Experience with troubleshooting software installations and basic issue resolution.

Responsibilities

• Customer Support for DHS Applications
• Following up with customers to ensure full resolution of issues
• Installing or changing software to fix issues
• Remotely accessing software to resolve issues
• Diagnosing problems
• Reset AD and mainframe passwords and unlock accounts

Skills

Customer support

Remote troubleshooting

Communication

Password reset

Job description

We are looking for support to assist with ServiceDesk operations. As the modernization effort continues to grow, it is very important to have sufficient resources in place to support that growth.

IT Help Desk Technician responsibilities include serving as the first point of contact for customers seeking technical assistance over the phone or email and performing remote troubleshooting through diagnostic techniques and pertinent questions.

• Customer Support for DHS Applications


• Following up with customers to ensure full resolution of issues


• Installing or changing software to fix issues


• Remotely accessing software to resolve issues


• Diagnosing problems


• Reset AD and mainframe passwords and unlock accounts