IT Help Desk Technician

Katmai Government Services; Bellevue Second IV Precinct (NE); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

401(k)

Job summary

Katmai Government Services seeks an IT professional to deliver end-user services across three enclaves, handling service desk requests via phone, email, and chat. You will administer Active Directory, manage tickets in JitBit and GitLab, and perform routine site surveys and hardware support.

Candidates must hold DoD 8570 Baseline Certification with IAT Level II, possess a Top Secret clearance, and be able to travel up to 25%.

Qualifications

• Experience with Windows Server 2012/2016, Active Directory, and Microsoft tools.
• 4–8 years of information systems security experience in diverse environments.
• DoD 8570.01 M Baseline Certification with IAT Level II; CE certification; Microsoft certs preferred.

Responsibilities

• Provide End User Service Desk Support across three enclaves via phone, email, and chat.
• Manage Tier 1–3 issues within JitBit/GitLab ticketing systems.
• Administer Active Directory and Group Policy changes; create service accounts.
• Resolve username/password issues and software reinstallation on devices.
• Perform site surveys and hardware provisioning (KVM, monitors).
• Maintain inventory for hardware and software; assist users with inquiries.

Skills

Windows Server

Active Directory

Communication

Security clearance

Tools

JitBit

GitLab

Job description

Summary

Responsible for providing the full range of services, in both unclassified and classified environments, in the areas of network administration, networking engineering, communications, data center operations, asset management, backup and recovery and Information Assurance.

Summary

Responsible for providing the full range of services, in both unclassified and classified environments, in the areas of network administration, networking engineering, communications, data center operations, asset management, backup and recovery and Information Assurance.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Provide End User Service Desk Support across three enclaves via phone, email, and chat


• Manage Tier 1, 2, and 3 issues and requests within the JitBit/GitLab ticketing solutions


• Perform/document daily ticket follow-ups with end users within respective ticketing system


• Administer active directory/group policy changes, as directed


• Provision customer, admin, and service accounts utilizing active directory


• Resolve account username, password, and permissions problems


• Uninstall/reinstall approved software applications to devices


• Perform site surveys as requested by customers/management


• Install, configure, and ready clients, Keyboard, Video, and Mouse (KVM), and monitors at customer's requested locations


• Provide hardware support for clients, KVMs, monitors, printers and accessories


• Manage inventory for clients, servers, monitors, and KVM's Rogue Blue Software devices


• Manage inventory for software programs on Rogue Blue Software networks


• Provide support for general "how-to" inquiries from Rogue Blue Software customers


• Maintain regular and punctual attendance.


• Perform other duties as assigned

Supervisory Responsibilities

None.

Requirements

MINIMUM QUALIFICATIONS

• Experience in Windows Server Operating Systems support Windows 2012/2016, Windows Active Directory, and other Microsoft tool/applications


• Four (4) to eight (8) years of experience demonstrating and practicing knowledge, skill, and ability in information systems security with physical environment, cultural environment, and the technology environment


• Must have DoD 8570.01 M Baseline Certification (CompTIA A+ or Security+ CE or equivalent as specified in DoD 8570.01 M). IAT Level II, and DoD 8570.01 M Computing Environment Certification, (Microsoft Modern Desktop Admin Associate preferred or other current Microsoft certifications).


• Must have and maintain an active Top Secret Security Clearance (generally, U.S. Citizenship required)


• Must obtain and maintain any necessary security access and/or background checks

Desired Qualifications & Skills

• Excellent written and communication skills

WORK SCHEDULE

Full-time. May be required to work additional hours as needed to complete assignment or project.

TRAVEL

The expected travel time is less than 25%.

Driving Requirements

Must have or be able to attain a valid state driver's license and be insurable on the company's automobile insurance policy. Driving, with or without accommodation, may be required when traveling for training and/or short occasional amounts of local driving. The expected driving time is less than 25%.

WORK ENVIRONMENT

Work is performed primarily indoors at a well-lit office or server room environment. The environment is normally air conditioned, but conditions may change depending upon circumstances. Work may need to be performed in a fast-paced environment requiring quick thinking and rapid judgments. The employee will be exposed to a wide variety of clients in differing functions, personalities, and abilities.

PHYSICAL DEMANDS

Position consists of sitting for long periods of time, using hands/ fingers, handling, reaching with hands and arms, speaking, or translating. Periods of walking, standing, bending, kneeling, stooping, crouching, and lifting equipment weighing up to 20 pounds. Moderate to extended periods of office work with heavy periods of computer usage. It is Katmai's business philosophy and practices to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.

Benefits

Compensation & Benefits

• Pay: $75,000-$80,000 annually


• Eligible Benefits: Medical, Dental, Vision, Life & AD&D Insurance, Long-Term & Short-Term Disability Insurance, 401(k) Savings Plan, Employee Assistance Program (EAP), Vacation & Paid Personal Time, 11 Paid Federal Holidays, and Leave of Absence

Compliance

We are a VEVRAA Federal Contractor.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin, disability status, protected veteran status, marital status, familial status or any other characteristic protected by law.

Preference will be given to Ouzinkie Shareholders, Descendants of Shareholders and Spouses of Shareholders in accordance with Title 43 U.S. Code 1626(g) and Title 42 U.S. Code 2000e - 2(i).