End User Support Specialist

Pinnacle99 Inc.; Deerfield (IL); On-site; USD 40,000 - 54,000; Full time

Job summary

Pinnacle99 Inc. is seeking a Level 1 End-User Computing Technician to deliver first-line IT support and device management, with a focus on Microsoft Intune and Entra ID. You will assist with provisioning, access control, and basic troubleshooting for users across the organization.

The role is onsite in Deerfield, IL, 40 hours per week, with a rotating shift schedule from 7 AM to 7 PM. The position is a month-to-month contract expected to last about 8 months, with an initial 2 weeks onsite before

Qualifications

• 1–3 years in IT support or desktop technician role.
• Familiarity with Intune for device management and deployment.
• Basic troubleshooting of Windows/macOS issues in an enterprise environment.
• Experience with AV/conference room setup and network basics.
• Proficient with Windows 10/11 and Office 365; strong user communication.
• Ability to document incidents and follow procedures.

Responsibilities

• Provide level 1 desktop/endpoint support for devices and peripherals.
• Set up and deploy devices using Microsoft Intune.
• Manage user identities and access via Microsoft Entra ID.
• Assist with software installations, updates, and basic troubleshooting.
• Maintain hardware lifecycle records and update ticketing system (ServiceNow).
• Escalate complex issues to Level 2/3 per procedures.
• Support on-site, remote, and walk-up users as needed.

Skills

Customer service mindset

Troubleshooting

Communication skills

Documentation

Education

High school diploma or equivalent

Tools

Microsoft Intune

Microsoft Entra ID

Windows 10/11

Office 365

ServiceNow

DHCP/DNS basics

AV/conference room setup

Job description

Title: Level 1 End User Computing Technician

Location: onsite 5 days a week in Deerfield, IL (First 2 weeks complete onsite, then hybrid 2-3 days in a week)

Duration: month by month contract expected to last 8 months

Hours: 40 hour s a week,

HOURS ARE 7-7PM ON ROTATING SHIFT

Overview:

We are seeking a detail-oriented and customer-focused End-User Computing Technician (Level 1) to provide first-level technical support and device management across our organization. This role will focus on device provisioning, user support, and system access troubleshooting, with a particular emphasis on Microsoft Intune and Entra ID (formerly Azure Active Directory).

Responsibilities:

• Provide level 1 support for desktop/laptop issues, mobile devices, and peripheral hardware.
• Perform device setup, deployment, and configuration using Microsoft Intune.
• Manage user identities, access, and authentication via Microsoft Entra ID.
• Support end users with software installations, updates, and basic troubleshooting.
• Participate in hardware lifecycle management: inventory, deployment, and disposal.
• Maintain accurate documentation of incidents, service requests, and resolutions in the ticketing system (e.g., ServiceNow).
• Escalate complex issues to Level 2/3 team members per defined procedures.
• Assist in maintaining compliance with IT security and endpoint management policies.
• Provide in-person, remote, and walk-up support where applicable.

Required Qualifications:

• 1–3 years of experience in an IT support or desktop technician role.
• Familiarity with Microsoft Intune for device management and application deployment.
• Basic experience in troubleshooting and resolving issues related to IT Support, PC hardware, Windows OS, Mac OS, communication, and 3rd party applications on Windows systems related issues in an enterprise environment.
• Basic experience with setting up and maintaining AV/conference rooms.
• Basic understanding of Network connectivity, DHCP and DNS.
• Basic understanding of Microsoft Entra ID / Azure Active Directory, including user provisioning and group management.
• Proficient with Windows 10/11 and Office 365 suite.
• Strong troubleshooting skills and customer service mindset.
• Excellent communication and documentation skills.

Preferred Qualifications:

• Experience supporting remote users and mobile device management (MDM).
• Exposure to ITIL practices and service desk ticketing tools (e.g., ServiceNow).
• A+ or Microsoft 365 Certified: Modern Desktop Administrator Associate (or willingness to pursue certification).
• Familiarity with device compliance policies, conditional access, and MFA.