IT Help Desk Supervisor: Classroom AV & Tech Lead

The Chronicle Of Higher Education, Inc.; Salt Lake City (UT); On-site; USD 65,000 - 90,000; Full time

Job summary

The University of Utah's S.J. Quinney College of Law Educational Technology department is hiring an IT Help Desk Supervisor to lead the daily operations of our help desk team. This full-time, salaried position offers a flexible schedule and benefits.

You will stay hands-on with hardware and software, supervise staff, and own issue resolution from report through fix, while supporting classroom AV and events across the law school.

Qualifications

• Experience leading a help desk team.
• Strong customer service under deadline pressure.
• Hands-on with hardware and software.
• Ability to develop SOPs and knowledge base articles.

Responsibilities

• Manage daily operations of the IT helpdesk for students, faculty, and staff.
• Support classroom AV and technology to ensure classes start on time.
• Provide AV support for events, conferences, and guest lectures.
• Take ownership of problems from first report to resolution.
• Develop SOPs, documentation, and knowledge base articles.
• Mentor and train help desk staff; monitor performance metrics.
• Present reports on help desk activities to senior management.
• Stay current with IT support best practices in education technology.

Skills

People leadership

Customer service

IT help desk

AV support

Tools

Help desk software

AV equipment

Networking equipment

Servers and applications

Job description

The University of Utah's S.J. Quinney College of Law Educational Technology department is hiring an IT Help Desk Supervisor to lead the daily operations of our help desk team. This full-time, salaried position offers a flexible schedule and benefits.

You will stay hands-on with hardware and software, supervise staff, and own issue resolution from report through fix, while supporting classroom AV and events across the law school.