IT Help Desk Specialist - On-Site at University

James Madison University; Harrisonburg (VA); Sur place; USD 46 000 - 49 000; Plein temps

Avantages offerts par ce poste

Generous Paid Leave

Comprehensive Health Coverage

Retirement Benefits

Balanced Dukes well-being program

Tuition Waiver

Résumé du poste

James Madison University in Harrisonburg, VA, is seeking a Customer Support Specialist - IT to provide timely, high-quality technical support to students, faculty, staff, and alumni.

This on-site, full-time position is part of the Information Technology department, offering a collaborative environment, opportunities for training, and a comprehensive benefits package. The role requires strong communication and troubleshooting skills.

Qualifications

• Demonstrated knowledge of hardware configurations (Dell/Apple).
• Basic knowledge of network concepts, connectivity and remote access tools.
• Ability to quickly learn new technologies and document as needed.
• Strong written and verbal communication skills for training and user-friendly explanations.
• Sound judgment, decision-making and problem-solving abilities.
• Experience working in a collaborative, team-oriented environment with minimal supervision.

Responsabilités

• Serves as the customer’s advocate and liaison within IT and campus areas.
• Acts as a technical resource, mentor, and educator for the JMU community.
• Provides direction and supervision for daily operations of part-time Wage staff and coordinates with CSS and IT teams.
• Develops and maintains internal and external knowledge articles and documentation for the Help Desk.
• Assists in training and continuing education of Wage staff with CSS.
• Develops technical knowledge and tests new technologies for IT projects and the JMU community.
• Other duties as assigned.

Connaissances

Hardware knowledge

Networking basics

Quick learner

Strong communication

Team-oriented

Problem solving

Customer service

Outils

Office 365 Suite

Remote desktop tools

Description du poste

James Madison University in Harrisonburg, VA, is seeking a Customer Support Specialist - IT to provide timely, high-quality technical support to students, faculty, staff, and alumni.

This on-site, full-time position is part of the Information Technology department, offering a collaborative environment, opportunities for training, and a comprehensive benefits package. The role requires strong communication and troubleshooting skills.