IT Help Desk Specialist - EHR & Microsoft 365

Monadnock Family Services

Keene (NH)

On-site

USD 46,000 - 58,000

Full time

9 days ago

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

Monadnock Family Services is seeking an Information Services Support Specialist to provide first-line technical support across the organization’s computer network, devices, and Microsoft 365 environment. You will respond to requests via phone, email, in person, and the ticketing system, triage issues, and escalate complex matters as needed.

The role emphasizes PHI protection, cybersecurity, access controls, and support for clinical programs.

Qualifications

Associate degree in IT or related field preferred; equivalent training may be considered.
Minimum one year of related IT or help desk experience.
Experience with Microsoft Windows, Microsoft 365, basic networking, printers, mobile devices.
Strong customer service and communication skills.
Ability to lift and carry equipment weighing up to 50 pounds.

Responsibilities

Serve as a primary point of contact for the Information Services Help Desk.
Receive, document, prioritize, assign, resolve, and close help desk requests.
Provide technical assistance by phone, email, in person, and via ticketing system.
Assist with user setup, permissions, roles, and routine configuration within established parameters.
Provide basic training and onboarding support for new employees.
Maintain documentation of troubleshooting, resolution, escalation, and follow-up.
Protect PHI and maintain confidentiality per HIPAA and agency requirements.