IT Help Desk Specialist - EHR & Microsoft 365 Support

Monadnock Family Services; Harper Acres (NH); On-site; USD 42,000 - 62,000; Full time

Job summary

Monadnock Family Services is seeking an Information Services Support Specialist to provide first-line technical support for our staff across the organization’s network, devices, and enterprise apps, including EHR.

The role supports onboarding/offboarding, basic training, and incident escalation with a focus on protecting PHI and HIPAA compliance. Office-based, 35 hours/week, full-time with benefits.

Qualifications

• Associate degree in Information Technology, Computer Science, Information Systems, or related field preferred.
• Minimum one year of related IT, desktop support, help desk, or technical support experience.
• Knowledge of Microsoft Windows, Microsoft 365, basic networking, computers/peripherals, printers, mobile devices, and basic identity/access management.
• Demonstrated troubleshooting and problem-solving skills.
• Strong customer service and communication skills.
• Ability to organize and prioritize multiple requests.
• Ability to work independently and collaboratively.

Responsibilities

• Provide first-line technical support to employees via Help Desk.
• Respond to requests by telephone, email, in person, and through ticketing system.
• Triage issues and escalate as needed.
• Create and manage user accounts in Microsoft 365 and Entra ID.
• Handle password resets, MFA support, and access troubleshooting.
• Maintain documentation of troubleshooting and resolutions.
• Coordinate onboarding and offboarding with HR and departments.
• Assist with EHR and enterprise application support.
• Support hardware, software, and endpoint devices.
• Assist with agency audiovisual needs for meetings and events.

Skills

Microsoft Windows

Microsoft 365

Basic networking

Printers & peripherals

Mobile devices

Customer service

Communication skills

Troubleshooting

Documentation & record-keeping

Time management

Driver's license

Equipment handling

Education

Associate degree in IT/CS or related field

Tools

Microsoft Entra ID

Microsoft 365 administration

Ticketing systems

Job description

Monadnock Family Services is seeking an Information Services Support Specialist to provide first-line technical support for our staff across the organization’s network, devices, and enterprise apps, including EHR.

The role supports onboarding/offboarding, basic training, and incident escalation with a focus on protecting PHI and HIPAA compliance. Office-based, 35 hours/week, full-time with benefits.